Director, Collections (PB)
Director, Collections (PB)
Posted on :
16-05-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position Title
Position Summary / Career Interest:
The Director Collections (PB) is responsible for efficient effective oversight of collections for professional billing across the enterprise. The Director Collections (PB) works to create a seamless patient experience by prioritizing efficient interactions between frontend and backend operations and minimizing teamtoteam handoffs. The Director Collections (PB) collaborates with key stakeholders to continuously improve people processes and technology within the collections function. This includes developing and implementing strategies to enhance the efficiency and effectiveness of the accounts receivable followup process leading and mentoring the collections team engaging effectively with payors for timely account resolution and utilizing data analytics to drive performance improvements. The Director Collections (PB) also leads the Revenue Cycle Steering Committee with University of Kansas Physicians and is accountable for timely PB A/R reporting and denials resolution.Responsibilities and Essential Job Functions- Actively contributes to the strategic direction for Patient Financial Services and collaborates with direct reports to drive alignment
- Responsible for support leadership and guidance to Collections (PB) team
- Responsible for hiring disciplinary actions and performance evaluations for staff
- Responsible for building out succession plan for the Collections (PB) team in collaboration with Senior Director
- Participates at a local level as a SME communicating relevant changes in performance payor and market trends health care delivery systems and legislative initiatives impacting execution of goals to team(s)
- Manages the transparent ownership discrete processes and clear follow up responsibilities among direct reports
- Works to enhance the patient experience by reducing handoffs between teams and simplifying customerfacing processes across all enterprise
- Analyzes for trends and root causes and solves complex operational issues (i.e. escalated physician or customer calls identifies optimizations)
- Leads monthly UKP Revenue Cycle Steering Committee meetings
- Actively leads financial planning strategies to support a costeffective Collections Program for professional billing
- Manages successful completion of A/R followup and denials management for the system
- Develops implements and validates efficient and effective operational policies processes best practices and technologies
- Defines and holds Collections (PB) team accountable to Key Performance Indicators
- Monitors the departments success by evaluating key financial budgetary and other metrics related to Collections (HB) team effectiveness
- Manages practice of collections teams for professional billing including identification and monitoring of team success metrics and activities related to collections
- Facilitates projects and conversations with outside health care organizations to share and develop best practices
- Recommends and engages with third party vendors where business case for performance exists
- Oversees staff volume management flexing resources across facilitybased work queues based on volume demands
- Escalates potential risk accounts with high denials and raise to the Revenue Cycle lead as needed
- Meets or exceeds standards of compliance for all accreditation and regulatory bodies commissions etc. in relation to Collections (PB) team functions
- Partners closely with Revenue Cycle Operational Effectiveness team to implement billing efficiencies and automation opportunities as identified
- Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- Bachelors Degree in related field from an accredited college or university
- Designated Epic training to be completed within 6 months of hire.
- 8 or more years of experience in healthcare revenue cycle operations
- 6 or more years of integrated experience in revenue cycle multidisciplinary projects
- 5 or more years of experience in a leadership role with professional level employees
- Ability to work onsite regularly with telecommuting flexibility
Preferred Education and Experience
- Masters Degree in Business Administration Healthcare Administration or a closely related field of study from an accredited college or university
- 10 or more years of experience in healthcare revenue cycle operations
- 7 or more years of integrated experience in revenue cycle multidisciplinary projects
- 6 or more years of experience in a leadership role with professional level employees
Preferred Language Skills
- Fluent Spanish preferred.
Knowledge Requirements
- Demonstrates competency and leadership experience in a large complex organization with multiple locations
- Strong operational management and process/technology optimization skills
- Excellent personnel management and organizational management skills including written and oral communication relationship management customer service and organization
- Displays commitment to treating both internal and external constituents as clients and customers maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
- Exhibits knowledge of healthcare management registration billing and collection processes for government grant and nongovernment funding sources
- Ability to make multiplex decisions for the betterment of the organization.
- Create and manage respectful and impactful relationships with internal and external stakeholders
- Experience and passion towards mentoring team members and establishing succession plans for departments.
- Ability to execute on those succession plans.
- Proficient in Excel Word PowerPoint.
- Demonstrate strong oral and written communication skills.
- Ability to travel between health system locations with minimal to no notice.
Time Type:
Full timeJob Requisition ID:
R43569We are an equal employment opportunity employer without regard to a persons race color religion sex (including pregnancy gender identity and sexual orientation) national origin ancestry age (40 or older) disability veteran status or genetic information.
Need help finding the right job
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
