Project Manager - Services

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine (COGMD)

Caterpillars Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally we deliver engineered oilfield and drilling equipment repair and certification mechanical and rotating equipment repairs and upgrades rapid prototyping of spare parts robust asset management operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

We are currently seeking a Project Manager Services in Houston Texas. The Project Manager Services will be the bridge between Services Execution Marketing and Digital (SEMD) Contracts team and field operations teams to ensure service contracts are onboarded in a timely and costeffective manner. Responsibilities include equipment procurement installation digital onboarding troubleshooting issues establishing metrics monitoring digital connectivity and reporting.

What You Will Do:

• Develop detailed project plan for contract onboarding and execute the plan to meet customer timeline and contract cost requirements.
• Manage the procurement of all required equipment and support hardware for services contracts by working with internal Caterpillar factories and dealers as needed.
• Plan and execute the installation of all contracted equipment by working with customers dealers and internal support teams.
• Ensure all contracted equipment are digitally onboarded and meets contract and operations team remote monitoring requirements.
• Troubleshoot and resolve field issues with urgency during equipment onboarding and digital connectivity checks with customers and dealers.
• Have a thorough knowledge of services business processes and manage multiple contracts globally.

Degree Requirement

• Degree or equivalent experience desired.

Top Candidates Will Have:

• Proven experience with project management concepts including project charters scheduling and planning projects and successful completion
• Excellent interpersonal skills are required in order to deal with sensitive issues develop others or influence others inside and outside the organization to take specific actions.
• PMP certification/Six Sigma Black Belt Certification nice to have
• Field experience with Oil & Gas and Marine products Product link equipment (PLE) and other remote monitoring devices troubleshooting
• Advanced knowledge of Excel MS PowerPoint and MS Project and knowledge of Power BI Power Apps and Power Automate is highly desirable

What You Will Have Skills Knowledge & Experiences:

Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation.
Level Extensive Experience:

• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
• Directs the resolution of communications problems in multivendor environments.
• Resolves a variety of hardware software and communications malfunctions.
• Coaches others on advanced diagnostic techniques and tools for unusual or performancerelated problems.
• Facilitates the distribution of releases reports and correction packages to departments or clients.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Extensive Experience:

• Reviews others writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward upward and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:

• Facilitates creation of the right products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Level Working Knowledge:

• Monitors systems after interventions to confirm success and to diagnose new or remaining problems.
• Analyzes the dynamics of a system to determine key characteristics properties and functions.
• Attributes systemic problems correctly to interpersonal dynamics when appropriate.
• Escalates systemic problems that impede group performance.
• Surfaces problems within systems and searches for root causes.

Application Design Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies tools and techniques to convert business requirements and logical models into a technical application design.
Level Basic Understanding:

• Describes basic activities and deliverables associated with application design.
• Discusses technical architecture relevant to own environment.
• Identifies technical application architecture standards and considerations.
• Names the specific tasks activities and deliverables of technical application design.

Additional Information

• The primary location for this position is Houston Texas.
• Relocation to Houston Texas is offered.
• Ability to travel up to 20% of the time.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O.

As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years we have been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

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