Procurement Systems Support Specialist
Procurement Systems Support Specialist
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Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a fulltime employee and includes employermatched contributions.
- Employer of Choice Recognized as the highestranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for daytoday products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for providing technology support including supporting the Regions online procurement systems ongoing processes and system maintenance system user and supplier support digital procurement education and training data quality maintenance extraction and analysis as well as supporting project delivery activities related to system configurations upgrades and new digital procurement processes and system implementations.
WHAT YOULL BE DOING
Responsible for the administration and maintenance of the Regions online procurement systems including system analysis functional troubleshooting identifying system issues existing business challenges and providing enduser support.
Leads and coordinates system solutions configurations upgrades patches installations integration initiatives and system changes based on best business practices and requirements with collaboration with stakeholders.
Resolves business process problems in collaboration with team members and online system providers.
Troubleshoots to resolve system issues from Procurement Office Team and Departmental endusers.
Implements and gathers business requirements to configure online procurement system modules and develops the application requirements and performance standards.
Develops project approaches and leads projects to evaluate technology and data to ensure quality and consistency in results outputs and release of new system modules.
Monitors and assesses security and optimal system performance through generation and analysis of various system reports and resolves issues with the systems Supplier support teams.
Provides consultative support to procurement staff for online procurement systems including but not limited to building of electronic bids tables data uploads and downloads.
Creates administers and facilitates procurement system training and educational workshops including associated user guides tools and other related end user documentation for application systems.
Regularly reviews edits updates and validates with all relevant stakeholders the effectiveness of standard operating procedures for enduser support.
Conducts quality assurance testing and guides business users thru User Acceptance Testing.
Coordinates maintenance of the Regions procurement related application environments including security permissions licensing auditing privacy and user roles.
Reviews and analyzes levels of service and key performance metrics to support business functions and objectives.
WHAT WERE LOOKING FOR
Successful completion of a Community College Diploma in Business Administration Information Technology or a related field or approved equivalent combination of education and experience.
Minimum three (3) years functional and technical systems experience supporting multiple modules and users such as online procurement systems and database applications or similar.
Demonstrated capacity to support procurement systems or similar systems including leading business requirements gathering and system optimization efforts.
Knowledge of automated procurement supply chain systems and/or ERP systems.
Demonstrated skills establishing and maintaining procurement databases producing analyses and reporting.
Demonstrated ability to effectively conduct system support training.
Ability to interpret and process reports systems and procurement related documents.
Demonstrated ability in the Regions core competencies.
Intermediate skills in MS Office Suite and virtual platforms.
Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
Required Experience:
Unclear Seniority
Employment Type
Full Time
