DescriptionESSENTIAL FUNCTIONS: | |
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. |
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Drives customer traffic and trial of amenities by creating a fun and exciting experience for guests in the Wild Wild West entertainment area. Interacts with and entertains guests maintaining costumed stage personality and party atmosphere. Drives revenue for entertainment area amenities including food & beverage. Responsible for ensuring guest safety and compliance in the use of the mechanical bull and other amenities demonstrating proper use as necessary. Coordinates events taking place in the Wild Wild West entertainment area. May assist with event planning. |
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EDUCATION/SKILLS/EXPERIENCE: |
High school diploma or equivalent preferred. Excellent customer service skills. |
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DISCLAIMER: |
This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
Required Experience:
IC