Voucher Specialist
Voucher Specialist
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Salary Not Disclosed
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Job Description
Job Notice
Date Posted: May 6 2025
Position: Voucher Specialist
Job# 2125
Starting range: $22.12/hour
DEADLINE FOR APPLICATIONS: Open Until Filled
Southwest Housing Compliance Corporation (SHCC) is seeking a detailoriented and customerfocused professional to join our team. This position plays a vital role in supporting payment processing and compliance efforts in a fastpaced accuracydriven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a highperforming Contract Administrator for over 24 years. Through this work we serve over 80000 households across Texas and Arkansas ensuring access to safe and healthy housing in alignment with HUDs mission.
What you will do in this position:
- Voucher Review & Payment Processing:
Review monthly Housing Assistance Payment (HAP) vouchers submitted by O/As to ensure accuracy completeness and compliance with HUD regulations. Identify and resolve discrepancies before processing payments.
- Tenant Data Reconciliation:
Crosscheck tenant certification data (such as moveins moveouts income changes) with voucher line items. Investigate any inconsistencies or anomalies and communicate clearly with O/As to resolve issues.
- Customer Support & Communication:
Serve as a primary point of contact for O/As regarding payment and compliance questions. Provide clear courteous and professional support by phone and email often needing to explain technical housing or data requirements.
- Documentation & File Management:
Create and maintain accurate digital and physical records of payment processing actions correspondence and resolutions in accordance with HUD and SHCC auditing standards.
- Data Entry & Workflow Tracking:
Enter case information into SHCCs proprietary STARS system to ensure proper tracking routing and reporting of tasks. Maintain updated status notes and ensure all workflow steps are completed accurately and timely.
- Compliance Assurance:
Help ensure that all payment and reconciliation processes adhere strictly to HUD policies and SHCCs quality assurance protocols. Escalate noncompliance issues as needed to senior staff.
- Deadline Management:
Manage a consistent monthly workflow tied to strict internal and external deadlines. Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.
What Youll Bring:
The ideal candidate will have:
- A strong customer service mindsetyoure empathetic patient and professional in all interactions.
- Excellent communication skillsboth written and verbal with the ability to explain complex policies in a clear understandable way.
- Strong multitasking abilitiesyou can juggle multiple inquiries while maintaining accuracy and efficiency.
- Strong analytical skills to identify data inconsistencies and resolve issues efficiently
- Excellent customer service skills and the ability to communicate with diverse stakeholders
- Ability to manage time effectively prioritize tasks and work independently
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (especially Excel and Outlook)
- Prior experience in affordable housing or a governmentrelated field is preferred but not required
Why Join SHCC
More about the team: Heres what our clients say about us: Staff go beyond with their service. Everyone I have worked with at SHCC has been friendly helpful and professional. All areas of service are commendable.
Be part of a team that earned a 95% customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.
More about this position:
Qualified candidates must possess:
- Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
- Strong computer skills (Google Suite Microsoft Office Suite Adobe Acrobat DocuSign Emphasys ELITE and Laserfiche)
- Excellent oral and written communication skills
- Ability to establish cultivate and maintain effective working relationships with external partners clients and coworkers
- Knowledge of standard bookkeeping principles practices and techniques
- Knowledge of HUD programs regulatory compliance the affordable housing industry
- Spanish language proficiency
Benefits:
- Paid sick leave annual leave birthday leave & federal holidays
- 100% of employee health insurance premiums paid by the agency
- Supplemental health dental vision and life insurance options for employees and family
- Employee Assistance Program
- Hybrid work schedule available
For a more detailed description of our compensation/benefits offered go to the following website: FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website: also accept applications at the Housing Authority of the City of Austin 1124 S. IH35 Austin Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drugfree workplace. A Criminal Background Check including a sex offender registry check. A Driving Record Texas Drivers License and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
