Business Development Associate
Business Development Associate
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Job Description
Our Company:ISN was established in 2001 and is a global leader in contractor and supplier work closely with a variety of householdname clients in the US Canada Europe Australia Latin America and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Job Summary:The Business Development Associate is a fulltime position that gives candidates an opportunity to apply their skills in a dynamic work environment while developing wellrounded competencies in promoting ISNs products and services. The position provides a critical link between clients business development sales and management. It requires that one be a selfstarter able to work as part of a team and willing to assist with all the daytoday operations inherent to a rapidly growing organization. ISN values the diversity of the people it hires and strives to foster a workplace environment where individual differences are appreciated and respected. Each employees unique talents and strengths are recognized and considered in their career development at ISN.
This role will support ISNs Canadian clients from an office in Montreal. Daytoday responsibilities include managing relationships with existing clients overseeing the implementation of new software functionality and travelling to meet with existing and prospective clients. Working in an international office for ISN is an opportunity to work closely with a smaller team and be involved with different departments throughout the organization.
Who should applyDriven individuals who possess a desire to work with people externally and internally engage with customers via phone and in meetings and have a genuine desire to progress into a sales development role.
Target Start Dates:June 9 2025
Compensation: Total annual compensation consists of base compensation and target incentives.
- Total Potential Compensation: $90500 $94000 CAD annually if targets are met
- Base Pay: $83000 CAD annually
- Target Incentives: up to 11000 CAD
Training: At ISN we believe in investing in your success. Thats why we offer a 12week training program at our Dallas Texas headquarters that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN and it requires your full commitment and attendance every day.
Primary Duties & Responsibilities
- Provide ongoing support to clients and handle account management tasks
- Develop and sustain relationships with existing and prospective clients
- Present software demonstrations to existing and prospective clients via phone webbased meetings and facetoface meetings
- Field incoming calls handle customer inquiries and troubleshoot problems
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Participate in the implementation of sales and marketing projects
- Research and develop various resources and reference documents for clients
- 50% travel for meetings events and presentations
Knowledge and Skills
- Fluent language skills a plus
- Demonstrated leadership skills
- Demonstrated personal initiative
- Excellent verbal and written communication skills
- Proficient presentation skills
- Strong organizational skills and ability to multitask
- Exceptional analytical and problem solving ability
- Excellent customer service orientation
- Desire to assume increasing levels of leadership responsibility
- Proficient computer skills in programs including but not limited to Word Excel PowerPoint Internet and email applications
- Able to work in a fastpaced environment
- Strong attention to detail
ISN CAN Benefits*
- Companypaid supplemental insurance for employees and dependents
- Medical Dental Vision and Life Insurance
- 4% retirement matching
- LongTerm & ShortTerm Disability Coverage
- Paid time off
- 01 year 15 day (prorated first year)
- 15 years 20 days
- 510 years 25 days
- 10 years 30 days
- Holidays 13 paid holidays
- Monthly cell phone reimbursement
- Teambuilding activities and events including quarterly kickoff meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community financial mental nutrition physical and social health
- Business casual jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to their local office and be willing to come into the office for required trainings events team activities and meetings.
ISN is committed to accessibility for persons with disabilities in its workplace and welcomes applications from people with disabilities. If you require accommodation in the course of this application process or have any questions with respect to accessibility matters please contact .
Description du poste: LAssoci(e) au dveloppement commercial est un poste qui permet aux candidats davoir lopportunit dappliquer leurs comptences dans un environnement de travail dynamique tout en dveloppant des aptitudes gnrales de promotion des produits et services dISN. Cette position constitue un lien critique entre les clients lquipe de dveloppement des affaires les ventes et lquipe de gestion. Il est ncessaire que vous soyez capable de travailler en quipe et dispos aider avec les oprations quotidiennes inhrentes une organisation en croissance rapide. ISN valorise la diversit de ses employs et sefforce de favoriser un environnement de travail o les diffrences individuelles sont respectes et apprcies. Les points forts et talents de chaque employ sont reconnus et considrs dans leur dveloppement de carrire chez ISN.
En tant quAssoci(e) lemploy doit complter une formation initiale de 12 semaines afin de lintroduire la plateforme ISNetworld et aux processus daffaires aux multiples facettes dISN. Durant la priode de formation lemploy doit complter 24 mois de service la clientle afin damliorer ses connaissances du logiciel dISN. Une fois dot des prcieuses comptences et connaissances dISNetworld lemploy compltera une formation de dveloppement des affaires dune dure de 5 semaines afin de le prparer aux aspects de gestion de comptes et de ventes de cette position.
la fin de la formation lemploy soutiendra les clients Canadiens dISN depuis nos bureaux de Montral. Les fonctions principales de lemploy incluent la gestion des relations existantes avec nos clients la supervision de limplmentation de nouvelles fonctionnalits de la plateforme rencontrer nos clients existants et prospectifs. Travailler dans un bureau international dISN est une opportunit de travailler troitement avec une plus petite quipe ainsi que de simpliquer dans de dpartements (tels que la Sant et Scurit ou lApprovisionnement) travers lorganisation.
*Les nouveaux employs voyageront au sige social de Dallas pour leur formation initiale.
Date de dbut: 9 juin 2025
Rmunration: Compensation totale annuelle potentielle de 90500$ 94000$ CAD. Salaire annuel de base de 83000$ CAD avec la possibilit de gagner des primes incitatives annuelles de 11000$ CAD.
Fonctions principales & Responsabilits
- Fournir un soutien continu aux clients et traiter les tches de gestion des comptes
- Dvelopper et maintenir les relations avec les clients existants et prospectifs
- Prsenter les dmonstrations du logiciel aux clients existants et prospectifs via tlphone rencontres virtuelles et rencontres en personne
- Rpondre aux appels entrants grer les demandes des clients et rsoudre des problmes
- Analyser les processus de service la clientle de manire proactive et proposer des ides en vue de lamlioration continue des processus
- Participer limplmentation des projets de vente et de marketing
- Rechercher et dvelopper de pour nos clients
- 50% de voyage pour des runions confrences et formations
Connaissances et comptences
- Comptences bilingues en anglais et en franais sont un atout
- Comptences de leadership dmontres
- Sens de linitiative personnelle dmontre
- Excellentes comptences de communication verbale et crite
- Comptences de prsentation efficaces
- Comptences organisationnelles solides et capacit effectuer plusieurs tches en mme temps
- Excellentes capacits analytiques et de rsolution de problmes
- Excellent sens du service la clientle
- Dsir dassumer des responsabilits de leadership grandissantes
- Comptences informatiques dans des programmes tels que mais non limites Word Excel PowerPoint Internet et applications de courriel
- Capable de travailler dans un environnement dynamique
- Forte attention aux dtails
Avantages ISN Canada*
- Assurance complmentaire pour les employs et personnes charge paye par la compagnie
- Mdicale Dentaire Vision et Assurance Vie
- Cotisation gale pour la retraite de 4%
- Couverture pour incapacit court et long terme
- Congs pays
- 01 anne 15 jours (au prorata la premire anne)
- 15 annes 20 jours
- 510 annes 25 jours
- 10 annes 30 jours
- Vacances 13 jours de vacances pays
- Remboursement mensuel de labonnement tlphonique
- Activits de Teambuilding et vnements incluant des rencontres trimestrielles et des journes de volontariat
- Contribution gale pour les donations caritatives
- Dveloppement professionnel et opportunits de formation
- Programme de bientre : Ax sur la communaut les finances la sant mentale la nutrition la sant physique et sociale
- Tenue professionnelle dcontracte jeans permis
*Tous les avantages sont sujets au changement avec pravis
Les employs doivent tre une distance raisonnable du lieu de travail et doivent tre disposs aller au bureau pour les formations requises vnements activits dquipe et rencontres.
Required Experience:
IC
Employment Type
Full Time
