Leader Support Manager | Portugal or United Kingdom | Full-Time (40 Hours) | Permanent
Leader Support Manager | Portugal or United Kingdom | Full-Time (40 Hours) | Permanent
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1 Vacancy
Job Description
The purpose of this position is to be a single point of contact for Stake Mission and District Presidents as well as Area Authorities for any challenges training or support needs including escalations related to other Church departments if needed. Typically this will be working with leaders in multiple countries in the Europe North Area. This position also works closely with area office personnel and Global Services Department (GSD) personnel to resolve the temporal challenges of ecclesiastical leaders enabling them to spend more time ministering rather than administering.
Responsibilities
- Serve as the primary point of contact and trusted advisor for Stake Mission and District Presidents as well as Area Authorities within assigned Coordinating Councils across the Europe North Area.
- Own and manage the resolution of inquiries and challenges related to Church systems processes and tools ensuring a seamless support experience for ecclesiastical leaders.
- Act as a liaison between ecclesiastical leaders and the Global Services Department (GSD) as well as Area Office functional managers to coordinate timely solutions to complex or crossdepartmental issues.
- Collaborate with GSD personnel and area staff within the Collaborative Cloud to provide tailored Christlike service especially in situations where predefined answers or processes may not exist.
- Monitor and follow through on all cases to ensure leaders needs are addressed with high quality accountability and care.
- Support the development and continuous improvement of leaderfocused training; coordinate and deliver training sessions where appropriate.
- May be assigned incountry responsibilities in coordination with the Area Office and Area Legal Counsel.
Qualifications
Required
- Strong commitment to the mission and values of The Church of Jesus Christ of Latterday Saints and be worthy of a Temple Recommend.
- Bachelors degree (preferably in Business Communication or a related field).
- A minimum of 6 years of relevant professional experience particularly in customer relationship management customer support or client services.
- Proven ability to manage and enhance complex stakeholder relationships across multiple geographies and functions.
- Excellent communication presentation and interpersonal skills with the ability to engage effectively at all levels of Church leadership and administration.
- Strong problemsolving and listening skills with the ability to analyse feedback and translate it into actionable solutions.
- Strong communication skills in both written and spoken Portuguese and English are required.
- If living in the UK candidate must live or be willing to relocate within an hours commute from the Europe North Area Office in High Wycombe. If based in Portugal candidate may be located anywhere in the country.
Preferred
- Experience working in a contact centre or support environment preferred.
- Proficiency with Customer Relationship Management (CRM) tools; experience with ServiceNow is an advantage.
- Knowledge of Church structure administrative functions and interdepartmental collaboration is highly desirable.
- Masters degree (MBA MPA or related discipline) preferred.
Required Experience:
Manager
Employment Type
Full-Time
