T3 Developer Support Agent - Turkish Speaker
T3 Developer Support Agent - Turkish Speaker
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Job Description
You are Turkish speaker and you are a Social Media addict We are recruiting T3 Developer Support Agent Turkish speaking to Lisbon in Portugal
Your working day :
Developer Support Agent helps developers using tool by resolving issues managing escalations and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps. Support is provided by email and chat.
- Manage and solve all escalations/appeals from developers regarding actions taken on their apps;
- Take complex issues and simplify them to create succinct summaries over email ticketing software and chat to clearly communicate with Developers and/or teammates;
- Conduct research with high attention to detail and advanced comprehension skills;
- Be comfortable with multitasking and complex decisionmaking;
- Be an expert communicator who masters the app stores policies and exhibits developer (endcustomer) empathy;
- Review maintain and curate data. Proofread and review documents suitable for publishing.
What you need to know to have a chance of getting this job :
- Fluent in Turkish & good English
- 12 years experience in Technical Support
- Great communication
- Aptitude for problemsolving
- Excellent communication skills: verbal written listening skills
- High school diploma or equivalent (mandatory)
- Valid work permit in Portugal
You will benefit :
- 12month renewable contract
- Work in office in sunny Oeiras (Lagoas Park)
- Initial training during 4 weeks
- Work schedule : Monday to Friday between 7am to 7pm // 8h per day with 2 days off per week // Rotating shift & Weekends off
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
And for candidates abroad ..
- Airport Pickup
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
Starting date : June 16th 2025
Turkish & English fluent 1 year experience minimum in Troubleshooting
Employment Type
Full Time
