Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are looking for a detailoriented and motivated Customer Support Specialist to join our growing team in Charlotte NC. The ideal candidate will be responsible for providing excellent customer service resolving client inquiries and ensuring a smooth and supportive experience for all propertyrelated matters.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Assist clients with propertyrelated questions account details and documentation
Maintain accurate records of customer interactions and transactions
Coordinate with internal departments to resolve customer issues promptly
Monitor and follow up on open cases to ensure timely resolution
Provide feedback on recurring customer issues to improve processes and services
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred)
Previous experience in customer support or a related role
Excellent communication and problemsolving skills
Strong attention to detail and organizational abilities
Ability to work independently and as part of a team
Proficient in Microsoft Office and basic CRM systems
Additional Information :
Benefits
Competitive salary: $45000 $58000 per year
Opportunities for professional development and career growth
Supportive and collaborative team environment
Onthejob training and skills enhancement
Paid time off and company holidays
Health dental and vision insurance options
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
