Principal Customer Success Manager Global Accounts
Principal Customer Success Manager Global Accounts
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Job Description
The Principal Customer Success Manager (CSM) partners closely with sales and crossfunctional teams to ensure LinkedIns global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement optimization and innovation across large multinational organisations.
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team
Responsibilities
- Manage key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts
- Collaborate internally with a global cross functional account team including Global Client Directors/Executives to create value engagement frameworks on customers talent agenda
- Codevelop success plans outlining customer business objectives and goals to demonstrate measurable success setting cadence of communication to deliver ROI (return on investment).
- Create and execute large complex solution implementations tying back to customer objectives and success criteria ensuring user adoption at scale.
- Drive greater customer engagement across complex global accounts by applying data insights product and industry expertise.
- Maintain an understanding of LinkedIns Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
- Support continuous improvement and evolution of Customer Success discipline within and across Global Clients Program (GCP)
- Act as a change agent for internal (systems & process) and external (product & workflow) change
Qualifications :
Basic Qualifications:
- 8 years of HR Consulting Talent Management / Recruiting experience Customer Success Account Management and/or Training
- 2 years supporting Fortune 500 accounts / Global clients
Preferred Qualifications:
- Recruiting or other applicable talent experience
- Strong verbal and written communication skills and technical aptitude
- Experience analyzing company performance to build measurable customer success/project goals
- Excellent organizational project management and time management skills
- Experience analyzing data trends and client information to identify product or service growth opportunities
- Proficient in Microsoft Office (Outlook Excel Word and PowerPoint)
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Proven ability to influence through empathy negotiation and consensus building
Suggested Skills
- Understands customer business objectives and industry
- Storytelling with insights manage to value
- Internal collaboration (global)
Additional Information :
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
