Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team redefining how the world experiences design.
Hello hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations.
About the team
At Canva weve developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating enabling and empowering them to be their most creative self. In short we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (100 million monthly active users and growing) means we dont have all the answers and were hoping youll think thats all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if youre curious and open to change then youll thrive in Sales and Success.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our Enterprise Canva Enterprise accounts. You will help Canva develop the companys Enterprise sales and success approach and implement best practices for building a worldclass sales organization.
At the moment this role is focused on:
- Customer success and enthusiasm: extend Canvas tradition of high customer satisfaction across teams by leading the postsale relationship of Canvas strategic accounts within the customer journey including training adoption advocacy renewal and expansion.
- Account growth: work to understand your customers objectives through relationship building and multithreading identifying areas for growth within existing accounts through forecasting and partnering closely with your account team to renew and expand.
- Bestinclass processes practices and efficiency: create educate experiment and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
- Identify opportunities: you will work closely with crossfunctional teams to identify product improvements and you will be responsible for ensuring that our clients are uptodate on the latest features and offerings.
Youre probably a match if
- Success: You have a proven track record exceeding quota and 3 years of enterpriselevel post sales experience in B2B SaaS
- Commercially minded: You think strategically and outside the box to not only renew your customers but look for growth opportunities
- Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decisionmaking.
- Communication skills: You communicate passionately collaborate and rally others
- Agility & Creativity: You are willing to learn and adapt as well as dream big
- Integrity and trustworthiness: You develop rapport and credibility internally and externally.
- Grit: You are biased towards action and resourceful
- Humility: You are willing to question your assumptions with the desire to constantly improve
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages we want our success to be yours too
- Health benefits plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
- Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
