Duty Manager
Duty Manager
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly organized and customerfocused Duty Manager to join our team in Ibis Kolkata India. As a Duty Manager you will play a crucial role in overseeing the Front Office operations and ensuring exceptional service standards are maintained throughout the hotel.
- Supervise and manage overall Front Office operations ensuring all sections meet the hotels strategic plan and service standards
- Lead and motivate the Front Office team providing guidance and support to achieve operational excellence
- Monitor and maintain high levels of customer satisfaction addressing guest concerns promptly and efficiently
- Oversee checkin and checkout procedures ensuring smooth and timely processes
- Manage room inventory and optimize occupancy rates
- Coordinate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the Front Office
- Conduct regular team meetings and training sessions to enhance staff performance
- Analyze operational data and generate reports to identify areas for improvement
- Ensure compliance with all safety and security protocols
- Handle financial transactions and maintain accurate records
Qualifications :
- Minimum of 1 years of relevant experience in a similar capacity within the hospitality industry
- Excellent reading writing and oral proficiency in English
- Strong leadership and team management skills
- Exceptional problemsolving and decisionmaking abilities
- Proficiency in MS Excel Word and PowerPoint
- Indepth knowledge of Front Office operations and hotel service standards
- Ability to work flexible hours including nights weekends and holidays
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask in a fastpaced environment
- Knowledge of hospitality industry best practices
- Ability to speak other languages and basic understanding of local languages (preferred)
Additional Information :
- Strong leadership interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multitask work well in stressful & highpressure situations
- A team player & builder
- A motivator & selfstarter
- Wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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