Lead - Process and Program Excellence
Lead - Process and Program Excellence
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Job Description
Job Role:
Job Summary:
The Analytics Insights Lead is responsible for leveraging data to generate actionable insights that
drive strategic business decisions. This role involves designing managing and implementing
advanced analytics solutions collaborating with crossfunctional teams and fostering a datadriven culture across the organization.
Key Responsibilities:
1. Data Analysis & Insights
o Conduct advanced analyses to identify trends opportunities and risks.
o Deliver actionable recommendations to improve business performance and customer
outcomes.
o Develop predictive models and dashboards to monitor KPIs.
2. Strategic Collaboration
o Work closely with leadership to understand business goals and align analytics initiatives.
o Partner with crossfunctional teams (e.g. Sales Marketing Operations) to translate data
insights into strategies.
o Lead discussions to integrate insights into decisionmaking processes.
3. Data Management & Visualization
o Design and maintain intuitive dashboards and reports using tools like Tableau Power BI
or Looker.
o Ensure data accuracy and integrity through rigorous quality checks.
o Develop storytelling frameworks to present complex data in a simple and compelling
manner.
4. Innovation & Process Improvement
o Identify opportunities to enhance analytics capabilities with emerging tools and
technologies.
o Streamline data pipelines and processes for improved efficiency and scalability.
Qualifications :
5 years of experience in data analytics data science or related roles
Proven track record of delivering insights that drive business results.
Soft Skills:
Strong analytical mindset with excellent problemsolving skills.
Exceptional communication and storytelling abilities to present datadriven insights to nontechnical audiences.
Ability to manage multiple projects prioritize tasks and meet deadlines
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
