Yoga and Operations Systems Coordinator

ROLE SUMMARY

The Yoga and Operations Systems Coordinator will work with and report to the Program Systems Manager to deliver program reporting harmonize and stand programs up on all platforms to be sellable by deadlines needed for cross functional teams. They will work with a team to support learners experiences while addressing and resolving student concerns in programs.

The Yoga and Operations Systems Coordinator is a dynamic creative individual that possesses a working knowledge of the practice of yoga with experience in systems and platform maintenance. They can easily selforganize and prioritize operate with highlevel communication and training skills and can manage multiple projects at once.

ESSENTIAL JOB DUTIES

Student Experience

• Champion student success by resolving concerns quickly and collaborating closely with the Programming Team
• Use ticketing system and continue to innovate and identify improvement in processes to support better student concern resolution timing
• Work with Cross Functional team including Customer Experience and field leaders to provide a smooth student experience for new students
• Oversee the administration and distribution of certificates and certificate approval through Yoga Alliance
• Oversee administration for BIPOC Scholarship initiative to ensure the DEIBC applications are delivered in a timely manner for review and awards

Program System Administration

• Build and maintain program reports
• Understand the process and provide guidance to the Programming Team for enrollment cycle in Zenoti and Ecomm
• Work cross functionally with the sales digital and marketing team to ensure all teams understand deadlines and work cohesively
• Oversee that the Programming Team has selling enabled for all programs running or programs and promotions are turned off when appropriate
• Manage CorePower University (Absorb LMS) and access including vendor relationship and platform innovation

EDUCATION

• Bachelors degree advanced degrees preferred but not
• RYT 200hr Strongly preferred and RYT 500hr/ERYT 500hr preferred

SKILLS & QUALIFICATIONS

• Proficiency and experience in Reporting Systems LMS and POS (Experience with Tableau Absorb Zenoti SharePoint SmartSheet Excel and FreshWorks a plus).
• Experience in program and project management strongly preferred
• Working knowledge of Microsoft Office products including PowerPoint
• Exceptional attention to detail and organizational skills
• Ability to build relationships with individuals with diverse personalities and styles atdifferent levels of seniority
• Thrives in selfguided work environment and can prioritize and multitask while confidentially working under multiple deadlines
• Excellent written and oral communication skills
• Proven selfstarter with ability to take on new projects with enthusiasm
• Solutionsoriented and problemsolver approach

COMPENSATION

• $56640 $78000 dependent on experience and geolocation

THE PERKS

• Free All Access Membership use anytime in studio or online
• Free All Access Membership for a Plus One bring someone along!
• Retail Discounts
• Continued Education Offerings
• Access to Employee Assistance Program (EAP)
• Comprehensive Health Insurance available for eligible employees
• Hybrid or Remote Office Options
• Generous PTO Policy
• Expanded Holiday Calendar
• Quarterly Wellness Days