Executive Support Technician

Were looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.

Why work for just any analytics company At Alteryx Inc. we are explorers dreamers and innovators. Were on a journey to build the best analytics platform in the world but we cant do it without people like you leading the way. Forget the stereotypical tech companies of the past. Embrace the unconventional exercise your imagination and help alter the future with Alteryx.

Overview:

We are seeking a polished and highly skilled Executive Support Technician to serve as the face of IT for our executive team in Irvine CA. Reporting to the Senior Manager of End User Support this role is responsible for delivering hightouch whiteglove onsite and remote technical support to senior executives and their administrative staff. You will serve as a trusted partner ensuring flawless technology experiences in both daytoday operations and highvisibility executive events with a particular focus on AV and conferencing technologies. A flexible servicedriven approach and the ability to operate under pressure are essential.

Key Responsibilities:

• Act as the single point of contact for all technology needs of executives and their support teams delivering exceptional onsite support in the Irvine office. This position is located in Irvine CA and due to the nature of this role and its function we are seeking a candidate who is able to work in the office as necessary. There will be many opportunities to work remote as well.

• Build strong trustbased relationships with executives and their admins to proactively identify needs and ensure a consistently positive IT experience.

• Provide endtoend onsite support for executive meetings town halls and events including setup operation and troubleshooting of AV systems in both office and remote environments.

• Serve as an expert on AV technologies and conferencing platforms (Zoom Teams Webex) ensuring seamless performance and user confidence in highstakes settings.

• Deliver handson and remote guidance training and documentation to executive staff to enable selfsufficiency and fast issue resolution.

• Own executive support event planning and coordination including technology readiness travel support and realtime troubleshooting.

• Work collaboratively across IT teams to escalate and resolve complex issues efficiently while maintaining clear and timely communication with executive stakeholders.

• Maintain and document executive support procedures drive continuous improvement and align service delivery with evolving business and leadership expectations.

• Manage ticketing and documentation processes with accuracy and thoroughness reflecting a high level of service accountability.

• Provide home office support and occasional travelbased assistance for offsite executive meetings or events (<10% travel required).

• Support mobility and travel technology needs for executives as necessary.

• Adapt work hours to accommodate executive schedules including early mornings evenings or weekends as needed.

Required Qualifications:

• Degree in Information Technology or equivalent work experience.

• Proven experience supporting Clevel executives in a highpressure highvisibility environment.

• 7 years of IT support experience with both Mac and Windows systems in a corporate setting.

• 5 years of experience in a senior desktop support executive support or similar clientfacing IT role.

• Indepth knowledge and support experience with AV technologies and conferencing solutions.

• Polished interpersonal and communication skills and an approachable serviceoriented demeanor with an ability to engage with executive stakeholders and their teams professionally and effectively.

• Strong crisis management and issue resolution skills with the ability to maintain composure and discretion.

• Solid understanding of networking fundamentals (VPN printing device connectivity).

• Selfstarter with strong organizational skills and a proactive customerfirst approach.

• Experience working within an ITIL/ITSM framework and using a ticketing system for incident tracking.

Preferred Qualifications:

• Apple Mac support certification.

• ITIL/ITSM certification or training.

• Experience leveraging AI tools and automation to improve IT support processes increase efficiency and enhance enduser productivity.

Compensation:

Alteryx is committed to fair equitable and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience education certifications skills and geographic location.

The salary range for this role in California is $95425 $105400.

In addition you may be eligible for other compensation such as a bonus. Employees may also be eligible for a wide range of other benefits including medical retirement financial wellness time off employee discounts and others.

Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.

Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.