Principal Product Manager, Disputes
Principal Product Manager, Disputes
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
At SoFi were on a mission to help our members get their money right and become a Top 10 Financial institution. Beyond that we aim to become the AWS of Banking building the platforms that power the Financial Services industry and were starting with core Banking.
The Principal Product Manager Disputes will drive the Dispute product strategy roadmap and execution focusing on enhancing member experience improving retention and reducing business risk. This role is critical for customer trust regulatory compliance and overall business success.
As a key crossfunctional player you will collaborate closely with Engineering Design Data Science Business Unit Leads Finance Compliance and other PMs to set a vision define priorities manage trade offs execute an ambitious agenda and be accountable to results reported at the executive level.
What youll do
- Develop and execute a comprehensive longterm strategy and roadmap for the Disputes product area
- Identify and drive nearterm opportunities (product process policy) to reduce disputes complaints automate existing processes and improve efficiency
- Partner with and drive alignment and momentum on key initiatives with crossfunctional partners including Fraud and Risk Engineering Legal/Compliance Customer Support and Operations
- Effectively communicate strategy and progress to executive leadership stakeholders
- Standardize disputes processing across products and various money rails
- Analyze data to identify trends areas for improvement and define success metrics.
- Lead the implementation of datadriven enhancements and monitor their impact.
- Develop strategies to mitigate risks associated with managing disputes.
- Advocate for Membercentric solutions and ensure a fair and efficient process.
- Identify opportunities for process automation and leverage technology to improve efficiency and accuracy
- Evaluate build/buy/partner opportunities that drive impact and quality with speed
What youll need
- High degree of ownership and a strong bias for action in driving initiatives to completion
- Uses data to proactively identify and validate problems and focus on needlemoving solutions
- Significant experience and deep understanding of fraud and dispute processes regulations (Reg E) and industry best practices
- Passionately advocates for the member experience deeply understands their needs and pain points and designs solutions that prioritize their satisfaction and trust.
- Not afraid to dive into the details and perform handson tasks as needed. Combines strategic thinking with practical execution.
- Exceptional collaboration skills with a proven ability to influence crossfunctional teams build consensus and foster strong working relationships with stakeholders.
- Excellent verbal and written communication skills capable of effectively presenting complex information to various audiences including executive leadership.
- Proven ability to develop and execute comprehensive longterm strategies understanding complex systems and navigating regulatory landscapes to achieve business objectives.
Required Experience:
Staff IC
Employment Type
Full Time
