Wrap Around Support Worker - Arabic Speaking (Pending Funding & Union Approval)
Wrap Around Support Worker - Arabic Speaking (Pending Funding & Union Approval)
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Job Description
Job Title: Wrap Around Support Worker Arabic Speaking
Positions: 1
Language: English plus Arabic
Status:Temporary part time (Union position)
Hours:28 hours/week
Wage:$29.17 $33.49/hour (Starting at $29.17/hr)
Grid: 12
Start Date: ASAP
End Date : March 31 2026
Posting Date: May 13 2025
Closing Date:Open Until Filled
Pleasenote that internal applicants must apply byMay 20 2025internalapplications received after this date will not be considered as internal andseniority will not apply. Position will remain open until filled.
Opportunity
As a Wrap Around Support Workersupport to the vulnerable Refugee Claimant and Asylum seekers in the Surrey and Delta communities with the crucial role in providing comprehensive support to refugee claimant and asylum clients. This includes managing prereferral eligibility assessments intake eligibility verification and facilitating wraparound support plans encompassing housing emergency housing paperwork completion and labor market support.
The Key Areas of Responsibility are:
- Recruit clients by liaising with community services and agencies to increase client referrals;
- Respond to client referrals by outlining the program eligibility and services;
- Conduct eligibility assessments for referred clients to determine service pathways;
- Conduct client intake for eligible clients including service consent providing information on the scope of BC SAF HAVN services and other eligible integrated supports available internally or through referrals to other community service providers resources and professionals as required;
- Conduct a through assessment of client needs assets and capacities through interviewing clients preparing case histories;
- Develop individualized wraparound support plans for clients addressing diverse needs with a focus on settlement and immigration labour market language and accommodation support;
- Work with clients to develop and successfully implement the wrap around support plans to ensure services are integrated and holistic;
- Assist clients in accessing appropriate programs and services for which they are eligible and ensure successful linking to these services;
- Coordinate and implement support services to ensure clients wellbeing and successful integration into the community through ongoing monitoring and evaluation of client progress;
- Provide emotional support cultural brokerage and feedback to clients including crisis response and intervention;
- Detecting issues such as depression family violence substance abuse employer abuse and intergenerational conflicts through the early identification of warning signs that may be present and refer clients to the appropriate legal GVB & clinical counselling support services;
- Coordinating with Employment specialists and employment service providers (e.g. Work BC) and referring clients to more appropriate services as needed;
- Planning developing and co/facilitating group orientation workshop sessions;
- Perform exit plan and onward transition/referral to eligible BCNSP IRCC or broader community services;
- Developing and maintaining a network of appropriate contacts with external service providers to support and follow up on client referrals based on needs and eligibility of client group.
- Liaise with other community service providers professionals to coordinate services and to ensure that interests of clients are considered in decisions affecting them;
- Maintaining client files on CRM including; intake detailed needs assessment wrap around support plan progress and exit/transition to other eligible services preparing reports and compiling statistics;
- Conducting program promotion to community services media sources and internal marketing;
- Accompany clients to appointments as needed;
- Adhere to agency policies and procedures and standards of practice;
- Performs other related duties as required.
Qualified Candidates will possess:
- Bachelors Degree in related human/social service field; and one (1) years recent settlement services related work experience or an equivalent combination of education training and experience;
- Demonstrated knowledge of the needs and issues of refugee claimants CUEAT Visa Holder and refugees in Canada;
- Demonstrated knowledge of relevant community resources programs and services;
- Demonstrated recent experience in conducting client needs assessments with vulnerable refugee populations and implementing a holistic service or action plan;
- Ability to speak/read/write English and one of the contract languages at a professional level
- Knowledge of the community agencies services and resources especially in the communities of Surrey and Delta;
- Demonstrated ability to work independently problem solve with confidence to ensure effective service provision;
- Demonstrated ability of using online communication platforms such as Zoom and MS Teams;
- Strong networking skills as well as verbal & written communication skills including the ability to present information to multicultural groups;
- Demonstrated ability to provide support to the target service users in the event of workplace safety or employment standards violation and other relevant legal assistance;
- Knowledge in the areas of federal and provincial immigration programs and processes;
- Demonstrated ability to work collaboratively within a team and interdepartmental teams;
- Intermediate to advanced level user of MS Office Internet and email applications.
A CriminalRecord Check is a requirement of employment.
APPLICATION REQUIREMENTS:
To apply please upload your resume and cover letter as separate attachments. As part of the application process you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit INFORMATION:
This position is based in our Surrey office and is a blend of remote and inperson services. DIVERSEcity has implemented new safety procedures for inoffice and inperson work to view our safety plan please visit candidates will be provided with the training and equipment to safely carry out their duties ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions persons with disabilities Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment learn English find housing deal with family challenges work through mental health issues and access medical care. DIVERSEcity is a clientcentred organization committed to quality and accountability. We value growth respect integrity and compassion. To learn more about DIVERSEcity visit us at thank all applicants for their interest in this opportunity; however only those selected for an interview will be contacted.
Employment Type
Hourly
