Manager of Application Support
Manager of Application Support
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Job Description
Summary Statement
Preferred Qualification
- Knowledge of the Delaware Courts and how they operate.
- Experience managing multidisciplinary teams with a diverse range of expertise.
- Experience developing and managing a budget for a team as part of a larger organizational budget.
- Experience managing vendors and holding them accountable for deliverables on time and within budget.
- Experience with projects and project management concepts including but not limited to resource management vendor management budget management managing schedule and scope communicating to stakeholders.
- Ability to evaluate business needs from multiple requestors prioritize tasks and direct team members.
- Experience with Microsoft Office including Microsoft Project and Microsoft Visio.
- Experience managing requests through an IT Service Management (ITSM) solution.
- Strong technical skills with experience using and supporting complex computer systems such as a case management system.
- Strong customer service skills and an ability to analyze a technical situation and communicate it to an audience in a nontechnical way.
- Must be a leader who will make decisions based on evidence and logic and in the best interest of the Delaware Judicial Branch.
Essential Functions
- Reviewing and Prioritizing work for the Application Support Business Solutions and Project Management Teams providing support as needed
- Establishing procedures for the evaluation prioritization planning and execution of efforts
- Act as the liaison between JIC and vendors who support our current suite of applications escalating issues as needed for support and overseeing remediation in collaboration with fellow Sr. Managers
- Collaborate with the senior staff on planning efforts including Operations and Networking Development and Helpdesk
- Lead a multidisciplinary team through troubleshooting production incidents coordinate vendor engagements and assist with communication to the Courts about system issues
- Manage the teams work in the areas of:
- Providing both executive level and detailed updates to the CIO escalating issues as needed for resolution
- Actively participate in business analysis project management process mapping ticket creation and resolution and other handson tasks as needed by the team and organization.
Job Requirements
- At least 5 years of experience managing employees including other managers
- At least 5 years of experience working in an IT Environment delivering technology services or solutions to a business or government entity
- 5 years of experience in one of the following disciplines: Business Analysis Project Management Process Improvement Testing or Application Support
- Must be able to communicate clearly both in writing and verbally
Additional Posting Information
Conditions of Hire
- A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
Benefits
- Full time employees are eligible for FREE parking!
- To learn more about the comprehensive benefit package please visit our website athttps:// Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800)or by visiting . You may also call (302)or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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