Customer Content Specialist
Customer Content Specialist
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.
Empower your impact at Cision. Be seen be understood be you.
Job Summary: Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution including vetting content for acceptability reviewing and confirming order details with clients to accurately pass information through to a processing queue counseling clients on additional product solutions and providing effective communication both verbal and written to support clients through the distribution process.
Key Responsibility areas:
- Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes holding order with proper notations escalating to management etc.).
- Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client.
- Calling clients to confirm order details and obtain any missing information.
- Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation.
- Provide effective verbal and written communication to clients and colleagues by phone email internal messaging systems and in notations on various orders.
- Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.
Qualifications & Experience:
- Bachelors degree in journalism PR communications English or related field
- Preferred experience in writing or editing for news publishing or public relations organization.
- As the face (or voice) to the client imperative to have outstanding communication skills and ability to grasp clients needs.
- Ability to build longlasting relationships and establish a professional rapport while meeting customer demands.
- Experience in client engagement and calling to confirm and pitch addons.
- Knowledge of the public relations and/or press release industry and of basic news values for a successful press release.
- Prioritizing which job needs to be handled next.
- Content acceptability and whether or not to escalate for further review.
- Proficiency with multitasking on a computer using Microsoft Word Web browsers and email.
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers indepth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions awardwinning solutions including its nextgen Cision Communications Cloud follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving longterm success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
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