NHS Service Manager
NHS Service Manager
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Job Description
WHO ARE WE
Newmedicaare one of the leading providers of NHS ophthalmology services in Englandprovidingoutpatients appointments diagnostictestingand eye surgery.
We aim to change lives through better sight and eye health.
We care forthousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look toestablisha nationalfootprintand open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us whatitslike to work here we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
What are we offering you
- A competitive salary starting from 40000.00 per annum and up to 5% annual bonus.
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 wellbeing/counselling/advice service discount retail vouchers.
- An environment where youre learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
- Working with a friendly multidisciplinary team passionate about improving the lives of our patients
- Excellent transport links located within 1 mile of junction 6 of the M5;
- Free onsite parking
- A birthday gift
- Summer & Christmas celebrations
- Funded courses for professional & personal development
- Regular access to a qualified wellbeing nurse
- Gym membership discount
- Eyecare vouchers
- Life assurance
- Employee of the quarter rewards
Why should you join Newmedica
Worcester & Bromsgrove are wellestablished service in the Newmedica family founded in 2022. Our purposebuilt eye health clinics and surgical centre provides the latest eye health services to our growing patient population.
What will the role involve
The NHS Service Manager is an essential role within the service leadership team reporting to the Operational Director. The NHS Service Manager is responsible for the daytoday management and operational delivery of highquality ophthalmology NHS services across all sites and all NHS subspecialty offering.
With core responsibility for delivering an excellent service including the maintenance of high clinical and quality standards setting and achieving utilisation and growth targets the post holder will be expected to ensure continual improvement of performance. The post holder is expected to lead service improvement and development initiatives. This will include liaising with clients patients relevant third parties and other stakeholders to raise the profile of Newmedica and to identify new service opportunities.
The NHS Service Manager will lead develop and motivate the team including employed staff locums and contractors to deliver outstanding results and ensuring that the NHS activity plan for the service is met each year. A key role will be the monitoring review and compilation of service information to manage and monitor contract performance. The NHS Service Manager will promote a culture of trust positive relationships teamwork open communication disseminate information to ensure partnership working and collaboration between the Newmedica clinical team patients clients and all stakeholders.
The post holder will be a key part of the Senior Management Team (SMT) with excellent leadership skills and have the ability to work autonomously and dynamically to think outside the box to develop a unique experience for our NHS patients service users and referrers. In the absence of the Private Service & Engagement Manager the post holder would lead the team and duties for a shortterm period.
Shift patterns could include weekends and an evening session on a rota basis to support the delivery of activity as the service grows.
What skills and experience do I need for the role
We are looking for individuals who have:
ESSENTIAL
EDUCATION & QUALIFICATION
- Educated to foundation degree level (L5) or equivalent experience
EXPERIENCE & KNOWLEDGE
- Previous managerial experience.
- Knowledge of NHS medical services.
- Sales and customer service experience with proven track record in customer relationship management and business development.
- Track record in identifying sales and business development growth opportunities and experience of delivering that growth.
- Track record of developing strategy to grow business activity through engagement and marketing.
- Passion and proven ability to deliver an excellent customer/patient experience.
- Strong demonstrable administration experience.
- Strong leadership skills and experience.
- Experience working in a high performing team.
SKILLS & PERSONAL ATTRIBUTES
- Ability to work in a fast paced changing environment.
- Strong interpersonal planning and organisational skills.
- Excellent planning and organising skills juggling multiple tasks and deadlines working proactively.
- Stays calm and maintains work accuracy whilst under pressure
- Excellent relationship building and customer service skills
- Confident in engaging and building relationships with stakeholders at all levels.
- Ability to be flexible and meet the everchanging needs of the business
- Excellent verbal and written communication skills
- Professionally minded maintains an objective viewpoint and able to deal sensitively with matters whilst maintaining confidentiality.
- Employs initiative and is pragmatic but with good judgement on when to escalate.
- Competent in all Microsoft Office products.
- Is flexible adaptable and has a willingness to learn; ambitious tenacious and persevering.
DESIRABLE
- Previous NHS health/dental care experience
- Previous experience working in optics/ophthalmology
Our employment offers are subject to receipt of satisfactory preemployment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessaryin the event ofa successful application which we will pay for.
At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.
If you would like to view the full job description please contact
Required Experience:
Senior Manager
Employment Type
Full-Time
