Client Advocate

Description

The Client Advocate is responsible for cultivating and maintaining client relationships that includes leading strategy development and execution. They have ownership of the E365 Service plan engaging expert resources and leading pricing and profitability efforts. The CA arranges WTW resources to provide coordinated service and placement to meet the clients insurance and risk management needs. A Client Advocate should be the top Relationship Management colleague for accounts to which they are assigned. An CA has a strong connection to the clients business and a fundamental understanding of its industry thus this relationship is a business partnership with client decision makers. They are ultimately responsible for client retention client profitability and delivery of all outcomes for their assigned clients. The Client Advocate (CA) is responsible for maximizing revenue from existing clients. Needs to be comfortable upselling the client and growing the account. The CA will lead RFPs oral presentations and pitches. As a senior member of the organization you will have additional responsibility serving as:

• A mentor to colleagues
• A Subject Matter Expert for one or more lines of business
• A Team Leader

This role offers a hybrid working opportunity with some required office time and travel to client locations based either out of Chicago or a West Coast location.

The Role

• Retains existing book of business and develop and strengthen client relationships recognized as primary client relationship contact
• Contributes to new business opportunities for new clients and develops business opportunities with existingclients
• Drives the RFP response process including review identification and coordination of resources andexpertise required and ultimate document ownership
• Engages with sales and broking to understand marketplace changes
• Establishes comprehensive understanding of clients industry business and objectives
• Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource practice and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)
• Drives creation and delivery of E365 Plan and Client Stewardship report
• Identifies engages and integrates delivery of all WTW internal resources to deliver on the client experience
• Leads and mentors account team members
• Maximizes the profitability and retention of their book of business
• Negotiates creates and delivers fee/compensation agreements to clients
• Informs clients insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools
• Drives design and delivery of client presentations/proposals client advocacy reports client service plans andschedules
• Drives the renewal process to establish and implement the clientspecific renewal strategy. Collaborates with WTW resource practice and industry groups to develop and deliver renewal to clients.
• Ensures Group policy requirements (legal regulatory & compliance) are met
• Other duties as identified and appropriate to ensure exceptional client experience

Qualifications

The Requirements

• Targeted 5 years of commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities
• Able to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation
• Ability to interpret analyze and present analytical models
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Negotiation skills: Ability to develop innovative and creative solutions to do complex deals drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution
• Business Acumen; knowledge of strategy tactics and solutions for the client and/or in the marketplace
• Knowledge of commercial insurance renewal endtoend process steps and owners
• Business development skills
• Excellent verbal and written communication skills; group presentation skills ability to drive complex/technical conversations
• Excellent project management skills: endtoend oversight of large complex ambiguous or multidimensional projects
• Effectively advocates for change. Provides encouragement takes control of team projects leads key work areas collaborates with others provides clear guidance to ensure others fulfill roles effectively
• Receptive to feedback; critical thinking and problemsolving skills high adaptability
• Intellectual curiosity to help develop innovative and creative ideas
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
• Insurance industry designations preferred but not required (CPCU ARM CIC CRIS CRM)

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

Compensation
The base salary compensation range being offered for this role is $165000 $200000 USD per year. This role is also eligible for an annual shortterm incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits:Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) ShortTerm Disability LongTerm Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off
• Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for nonqualified Deferred Compensation and Deferred Savings Plans.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and inoffice interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as locationbased arrangements. Please speak to your recruiter to discuss more.

EOE including disability/vets