IT Support Technician II
IT Support Technician II
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Job Description
FLS Transportation is seeking a qualified IT Technician to install and maintain computer systems and software with a focus on maximizing functionality. The selected candidate will also be responsible for guiding system users on the appropriate and safe usage of the IT infrastructure.
This is a hybrid role requiring a physical office presence of 23 days per week. The position also requires participation in an oncall rotation to provide afterhours support for critical IT systems. A successful IT Technician must have a thorough knowledge of computer software hardware and various internet applications networks and operating systems. The ideal candidate will also have extraordinary troubleshooting abilities attention to detail and outstanding communication skills.
The goal is to build and maintain updated and efficient computer systems optimizing the role of technology in business sustainability while providing excellent support and service to the organization.
Essential Job Duties:
Set up workstations with computers and necessary peripheral devices (docking stations printers etc.)
Check computer hardware (HDD mouses keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Maintain records of hardware inventory and appropriate equipment assignments
Resolve issues and tickets raised by users via Helpdesk Support Management System
Produce and maintain all required documentation in compliance with company requirements
Perform additional projectassociated tasks as required and determined by the supervisor
Requirements:
Proven experience as an IT Technician
Indepth understanding of diverse computer systems and networks
Proficiency in remote support tools such as LogMeIn
Proficiency in supporting common software applications (Microsoft Office Suite web browsers etc.).
Experience with VPN configuration and troubleshooting for remote users
Handson experience with Microsoft Active Directory User Management and Group Policy Management
Handson experience with Office 365 and Azure cloud services
Good knowledge of Internet security and data privacy principles
Experience using ticketing systems to track and manage support requests
Excellent diagnostic and problemsolving skills
Excellent communication ability
Outstanding organizational analytical and timemanagement skills
Demonstrated Customer Service & Troubleshooting skill sets
Ability to communicate processes and procedures clearly and accurately both verbally and in writing
Ability to explain technical concepts clearly and concisely to nontechnical users.
Ability to collaborate effectively with other IT team members in multiple locations
Knowledge and experience of best practice in customer service and/or IT service management
Capability to motivate work independently and take ownership of job responsibilities
Degree in Computer Science Engineering ora relevant field
ITIL Certification is an asset
Email and digital communications for job postings will only come from the @ domain. If you want to verify that communications or a job offer are legitimately from FLS check our company website job posting website or LinkedIn company page. For additional inquiries please contact.
Required Experience:
Senior IC
Employment Type
Full-Time
