Technical Support Advisor- Pakistan
Technical Support Advisor- Pakistan
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Job Description
D Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
Responsibilities:
You are the first line of contact for all technical queries
You will provide professional and understandable answers and solutions
You will analyze and troubleshoot technical issues related to usability API calls imports exports campaign creation among other things.
You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
Requirements
- Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
- Exceptional problem-solving abilities with a focus on efficiency.
- Effective communication skills both verbal and written to engage with stakeholders at all levels.
- Proactive attitude with a commitment to learning and professional growth.
- Ability to prioritise tasks take ownership and deliver results in a fast-paced environment.
- Collaborative mindset with the capacity to work independently and within a team.
- Working knowledge of SQL Javascript Databases APIs and HTML.
- Previous experience in technical support or integration roles preferably in a client-facing capacity.
- Demonstrated history of successful client issue resolution.
- Graduation degree preferred in a relevant field such as Computer Science or IT.
- Proficiency in English is must.
Benefits
- Work at the cutting edge of marketing technology and customer engagement
- Be a part of a collaborative innovative and fast-paced environment with remote global teams
- Opportunities for continuous learning and professional development
- Competitive salary and benefits package
Employment Type
Full Time
