Operations and Support Manager
Posted on :
21-07-2025
Employer Active
1 Vacancy
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Job Description
Develop and implement strategies for cloud operations ensuring alignment with organizational goals and industry best practices.
Lead mentor and manage a team of cloud engineers and support staff fostering a high
performance culture.
Oversee the day-to-day operations of cloud infrastructure and services ensuring high availability performance and security.
Establish and optimize processes for incident resolution root cause analysis and problem prevention within the cloud environment.
Implement and enforce robust change management procedures to minimize risks and ensure smooth transitions of cloud services.
Monitor and optimize cloud spending identifying opportunities for cost reduction without compromising service quality.
Manage relationships with service providers ensuring service level agreements (SLAs) are met.
Ensure cloud operations adhere to regulatory compliance requirements and security best practices.
Forecast future cloud resource needs and plan for scaling infrastructure to meet business demands.
Provide regular reports on cloud performance availability usage consumption and cost metrics to senior management.
Requirements
Bachelors degree in Computer Science Information Technology or a related field.
Minimum of 7-10 years of experience in IT operations with at least 3-5 years in a leadership role specifically managing cloud environments.
Cloud providers Certifications (e.g. AWS Certified Solutions Architect Professional or equivalent) are highly preferred.
ITIL certification (Foundation Practitioner or Intermediate) is highly preferred
Certified Cloud Security Professional (CCSP) is highly preferred
Employment Type
Full Time
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