Onboarding Specialist Team Lead Italian Market
Onboarding Specialist Team Lead Italian Market
Posted on :
14-05-2025
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1 Vacancy
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Job Description
**Hello! At Factorial were looking for a Onboarding Specialist Team Lead on site Italian Market to help us take the company to the next level. We want to develop the extremely talented people in our team scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note **this is not an HR Onboarding function it is part of our Customer Experience process).**The Role:
- Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
- Manage a team of Onboarding Specialists (from 4 to 7 people) to ensure high performance and achievement of targets.
- **Monitor team performance metrics and take actions to address gaps and improvements.
- Implement new **strategies and tactics to increase customer retention satisfaction and reduce onboarding duration.
- Motivate your team and give feedback constantly.
- Help create a fun highenergy environment where people love coming to work.
- Maintain consistency in hitting duration and retention targets.**Your Profile
- Preferred experience in B2B SaaS environment
- **Team Lead experience ideally in a Customer Experience team with a track record of driving customer retention and onboardings.
- **Speak fluent English and Italian.
- Strong analytical and problemsolving skills.
- Ability to **manage multiple priorities in a fastpaced environment.
- Passionate about technology and customer service.
- Knowledge of the HR industry will be valuable.
- Strong communication skills.
- Adaptability skills Ability to pivot strategies based on market changes customer feedback and internal goals.
- Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
- Were looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact wed love to hear from you!Why Join Factorial
- An international stimulating and collaborative environment in the heart of Barcelona.
- Real growth opportunities in a rapidly expanding company.
- The chance to have a direct impact on an ambitious project in a constantly evolving youre ready for a role that combines responsibility growth and fun apply now and join us on our journey! **Benefits We care about people and we also offer a lot of benefits for employees:
- High growth multicultural and friendly environment
- Continuous training and learning based on your needs
- Alan private health insurance
- Healthy life with Gympass(Gyms pools outdoor classes) **
- Save expenses with Cobee
- Language classes with Yolk Academy
- Get the most out of your salary with Payflow
**And when at the office...
- Breakfast in the office and organic
- Nora and Apetit discounts sushi
- Pet Friendly**About us **Factorial is an **allinone HR Software fastgrowing company founded in **2016. Our mission is to help **SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over **900 people in Barcelona Brazil Mexico and EEUU offices. Our Values
- **We own it: We take responsibility for every project. We make decisions not excuses.
- **We learn and teach: Were dedicated to learning something new every day and above all share it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. We think that the worst mistake is not learning from learn more about us Check our website!
Employment Type
Full Time
Key Skills
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