Care Services Team Leader
Care Services Team Leader
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Job Description
About the role:
This role will support a team of dedicated and passionate employees who provide a wide range of inhome care services around the Northern suburbs of Melbourne (and occasional regional travel). You will provide coaching leadership and direction to the team with the purpose of achieving exceptional customer service to our valued elderly customers. You will lead your team remotely and onsite working in a fastpaced everchanging environment.
You will ensure our employees are developed at all stages including recruitment induction buddy runs and actively support safety and wellbeing initiatives.
You will mentor your team drive positive change ensure compliance and innovate to deliver exceptional outcomes for your team and our customers. You will have highlevel interpersonal skills with an ability to communicate across all levels both within KinCare and with external partners.
This role will require flexibility as you will work between your home occasionally from our office in Croydon but mostly in the field with your team. This is a Monday to Friday role (8:30am5pm approx).
About you:
- Proven team leadership experience (of 25 people) within the call centre retail hospitality or similar industry.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Demonstrated experience with coaching and performance managing frontline teams.
- Strong time management prioritization and initiative are essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problemsolving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
About KinCare:
KinCare (part of the Silverchain Group) is a leading provider of inhome aged care and nursing services. With a dedicated team of 1800 employees we provide quality inhome care services across Australia. Our comprehensive aged care services include nursing allied health home help and personal care.
KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information visit
Prior to commencement every successful candidate must complete a mandatory National Police check and a working rights check.
If this sounds like the role and workplace for you apply now!
Further information can be obtained by visiting:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
