Professional Services Consultant - SASE

Your Career 

As a Professional Services Consultant (SASE) youll get into the details of our platform. You will push the buttons flip the levers turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity implementations and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the companys platform is desired even more important is having a solid foundation in networking and security technologies combined with excellent communication skills. 

In fact extensive experience with a competitors technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And dont worry we will send you to our Professional Services Academy to prepare you for the role so you are experienced with our suite of services and products before you first meet the customer. 

Your Impact

The Professional Services Consultant (SASE) is an expert with a strong understanding of network security Palo Alto Networks firewalls GlobalProtect Prisma Access and Prisma Access Browser. The Professional Services Consultant knows how to implement optimize and operate SASE Platforms. This is a highly technical role with a focus on large scale Prisma Access (PA) and Prisma Access Browser (PAB) deployments. The Professional Services Consultant (SASE) will develop maintain and leverage expertise on SASE Platforms and the relevant tools that can be used to optimize the deployment and operation of the Platforms. The consultant needs to be familiar with Prisma Access and how it integrates with the Prisma Access Browser.

• Migrate customers from legacy remote access technologies to Palo Alto Networks SASE platforms

• Identify design and implement solutions to improve performance reliability and security of Prisma Access and Prisma Access Browser deployments

• Build custom security policies and application signatures configured for our clients needs

• Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality

• Provide after hours and weekend oncall support as needed to support maintenance activities

• Analyze logs and events from the solution to perform initial troubleshooting and issue identification

• Work with our Technical Assistance Center to troubleshoot and diagnose support cases

• Maintain the Companys solution and provide mentorship on code upgrades and best practices

• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

• Drive customer satisfaction by partnering closely with Project Management and other teams to meet high CSAT scores and strong response rates

• Act as a key escalation point for complex technical and customerfacing issues providing clear resolution paths and stakeholder communication

• Ensure the highest levels of client satisfaction by delivering consistent highquality technical results

• Drive project completion on time and ensure alignment with strategic business objectives 

• Travel is required in the scope of your duties.  It can be heavy but we believe in a work/life balance and will do our best to ensure project travel is minimized when possible

Qualifications :

Your Experience

• 5 years of remote user access technologies including IPSec VPN SSL VPN Explicit Proxy ZTNA

• Tunneling protocols such as SSL/TLS IPSec GRE

• Authentication methodologies including: 2FA SAML RADIUS LDAP TACACS Certificates

• Directory Services including: OKTA Active Directory Azure ADFS Ping EntraID OneLogin

• Strong Routing Skills including: BGP Redistribution to other routing protocols Static Routing Traffic Steering PBF

• NextGeneration Firewall capabilities configuration and deployment. Including Panorama UserID AppID Threat Prevention URL Filtering CASB DLP SSL Decryption

• Experience deploying and configuring SDWAN technologies preferably Prisma SDWAN (Formerly CloudGenix) and PanOS SDWAN

• Strong familiarity with certificates (Public Private) and PKI

• Experience with managing commercial browsers (Chrome Edge Brave) and preferably competitor enterprise browsers (Island)

• Browser features (Shortcuts/Bookmarks Developer Tools Browser Extensions Browsing History Cookies)

• Understanding endpoint management solutions (Microsoft Intune Jamf VMware Workspace ONE)

• Scripting knowledge (PowerShell Bash Python) for automating tasks

• Experience identifying and executing on opportunities where automation can be used to optimize the deployment and operation of Palo Alto Networks SASE products in onpremise and public cloud models

• Ability to work within small creative teams as well as crossfunctional teams

• Excellent written and verbal communication skills

• BS in Computer Science or equivalent education/training/experience

Additional Information :

The Team

Our professional services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients postsale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $126000 $172000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.