IHSS Employee Services Coordinator

This position reports directly to the Director of Operations. Facilitates tasks and compliance from candidates acceptance to candidates orientation to ensure a smooth and positive onboarding experience. Introduces candidate to the Companys inclusive workplace culture and creates a favorable impression of the Company. Maintains compliance with federal state and local regulatory requirements.

Duties and Responsibilities:

• Oversees all new hire onboarding and offboarding procedures including; new hire paperwork employee orientation processing background checks and ensuring all necessary credentials and paperwork are valid accurate and stored appropriately in the system of record.
• Establishes tracking system to manage the onboarding process and all annual requirements including education electronic visit verification and election of exemption status.
• Establish organize and maintain employee records ensuring complete accuracy and confidentiality.
• Performs regular audits by generating reports to ensure accuracy and compliance.
• Oversees open charts. This includes calling employees weekly to ensure charting is submitted in a timely manner.
• Reviews records for accuracy and completeness. Responsible for scanning and retrieving medical records.
• Maintains Human Resources Information System records.
• Enters and maintains schedules for each employee and client.
• Establish and maintain a positive working relationship with all current and prospective clients and employees.
• Builds rapport with all external field staff to become the point of contact for all employee relations issues including taking PTO benefits election accomplishing annual education and updated exempt status.
• Provide daily updates to clinical and operational staff regarding the progress of employee onboarding.
• Communicates and escalates all client and field staff issues to management in accordance with A Circle of Care Colorado policy.
• Supports and executes the mission ethics and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled in order to complete work within designated time.
• Demonstrates working knowledge of Medicaid A Circle of Care Colorado specific software systems internal processes policies and procedures.

Qualifications :

• High school diploma or GED equivalent
• 1 year experience in a clinical environment preferred
• 3 years experience in customer service role preferred
• High attention to detail and sense of urgency
• Provide Best in Class customer service to office team members and field staff
• Demonstrate ability to work in a fastpaced environment and maintain a high level of confidentiality
• Excellent time management and prioritization skills
• Ability to communicate effectively
• Proficient with computer applications and software
• Ability to maintain confidentiality of all aspects of job responsibilities

Additional Information :

Benefits include:

• Base annual salary of $50000 $55000
• Health Dental & Vision Coverage
• Health Savings Accounts (HSAavailable if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAPavailable if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & LongTerm Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime