Customer workflows (CWF) Domain Business Lead - Bratislava

Devoteam is looking for an experienced CWF Domain Business Lead to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow & manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives. 

ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationshipbuilding and support skills of a CWF with the industry expertise and strategic thinking of a consultant.

Customer workflows domain currently covers following ServiceNow solutions: 

Main focus domains:

• Customer Service Management
• Field Service Management
• Sales and order management
• Sourcing and Procurement Ops
• Supplier lifecycle operations
• Account payable Invoice processing

Other industry specific domains:

• Telecom Media & Technology
• Healthcare and Life science
• Financial services operations
• Manufacturing
• Public sector
• Retail Service management

Your work activities will be: 

• Responsibility for management and growth of the specific CWF domain in ServiceNow
• Build the new business opportunities based on knowledge & experience
• Advisory clients on IT and business challenges in the  domain
• Helping clients to identify and solve business challenges
• Implementing and optimizing state of the art processes and solutions to help our clients manage their systems efficiently and in a businesscentric way
• Responsibility for gathering and documenting business requirements from the clients
• Assisting clients with the implementation and adoption of solutions as well as training and support as needed
• Providing consulting services to our customers and partners
• Taking part in internal activities inside Devoteam to help us grow (Contribution to the recruiting process marketing activities knowledge sharing)
• Participation in sales activities as business strategies and active sales in CWF domain build offers contribution in creating and maintaining presale materials leading the presale activities and maintaining standard offers (incl. slide decks references etc.). Also responsible for business development strategy pipeline offer business plan etc. maintaining the list of projects and plan capacity staying uptodate with new products/services and keeping an eye on new business trends in the CWF domain
• Close cooperation with project managers developers and other teams to support the implementation of ServiceNow solutions

Qualifications :

• Min. 5 years of business and expertise experience in CWF domain from consultancy role
• Proven experience with implementing of ServiceNow solution or similar solution (SalesForce)
• Experience in Business Development presale activities
• Ability to approach CxO level stakeholders
• Ability to drive offer preparation
• Experience with leading teams and projects strong leadership skills
• Good general consulting and soft skills structured thinking analyse motivation and clarify and structure complex or ambiguous requirements effective presentations and stakeholder engagement
• Advanced English (both spoken and written form)
• Advanced communication negotiation and presentation skills

Nice to have

• Experience in leading client workshops 
• German is plus
• Connections with clients at CxO level in CEE region

Additional Information :

Benefits and perks:

• Salary up to 4200 (based on candidates seniority and experience)
• 5 weeks of vacation per year
• 4 My Days per year
• Flexible working hours (hybrid model)
• Career Management training and certifications in the best breed of technologies focused on technical skills (ServiceNow Google) Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023 / year (457 / per day)
• Cafeteria 40 / month (MultiSport Card available)
• Phone tariff (unlimited calls texts messages within the EU 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover we offer:

• Foreign business trips
• Above standard working equipment
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee tea snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries promotion wedding or childbirth
• Friendly and open culture

And last but not least you can rely on:

• Transparent framework for career growth reinforced by annual performance evaluations
• Trust and autonomy with no micromanagement
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills uptodate
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate tailored AI training

Remote Work :

No

Employment Type :

Fulltime