Key Account Manager - OEM

Account Management:

• Build strong relationships with key stakeholders and senior members of CUSTOMER in your region. Serve as the main point of contact for the assigned account(s)
• Deploy and execute the global CUSTOMER strategy as received from the Global Account Manager (GAM)
• Understand clients business objectives challenges and requirements and align company solutions accordingly.
• Proactively identify opportunities to upsell crosssell and expand the scope of services offered to clients understanding their R&D priorities.
• For Level 1 applications you will make technical selections and discussions and ensure decision making which is in adherence to our internal engineering policies.

Sales and Revenue Generation:

• Develop Miller Heimann account plans and strategies to achieve orders sales and margin targets together with local KAMs.
• Collaborate with your peer KAMs to identify and pursue new business opportunities within existing account(s).
• Conduct regular business reviews with clients to assess performance address concerns and propose innovative solutions.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by promptly addressing client issues concerns and inquiries.
• Establish customer success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
• Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.

Qualifications :

• Longlasting experience in Sales and Account Management including frame agreement negotiations with their T&Cs and legal aspects.
• Must possess excellent networking capability and communication skills.
• Industry expert in the field of original equipment manufacturers (rotating equipment) and associated end user markets
• Masters degree in Engineering/Marketing/Business Management or equivalent experience.
• Must have the willingness physical ability and needed documents for extensive (> 50%) global business travel.

Key Metrics  

• Strategic initiatives growth and metrics
• Product line growth
• Delivery Performance
• If available supplier scorecard
• Financial targets

Key individual accountabilities

• Achieving budgeted performance KPIs
• Deployment of account strategy
• Customer price realization
• Own C4C data integrity for the assigned account(s) in terms of Leads Opportunities Quotes Orders and Win Rate.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)