Account Manager
Account Manager
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Job Description
Position Overview
The Account Manager will be responsible for driving revenue growth and customer satisfaction within an assigned region. This role will serve as a strategic partner developing and executing account-specific strategies to support upselling cross-selling and overall account expansion. The Account Manager will lead and continuously foster customer relationships ensuring alignment of Landauers solutions with client needs and delivering exceptional service. This is a commissioned role designed for a proactive solutions-oriented sales professional who thrives on achieving targets and creating meaningful customer value.
Key Responsibilities
- Revenue Growth & Sales Strategy:
- Develop and execute a comprehensive sales strategy for the assigned region to achieve and exceed revenue targets.
- Identify opportunities for upselling cross-selling and expanding customer accounts by presenting tailored product and service solutions.
- Build and maintain a robust pipeline of opportunities providing accurate forecasts and account updates to leadership.
- Account Management & Customer Success:
- Cultivate strong relationships with key stakeholders and decision-makers within customer accounts.
- Partner closely with customers to understand their specific needs pain points and growth objectives.
- Coordinate with the Junior Account Manager to support and streamline the customer journey address service needs and enhance satisfaction.
- Customer Experience Enhancement:
- Proactively gather customer feedback to identify areas for improvement and collaborate with internal teams to address issues.
- Lead and facilitate meetings with customers to ensure clear communication alignment on objectives and to present tailored solutions.
- Ensure all customer interactions and account activity are accurately documented in CRM systems for consistent tracking and reporting.
- Collaboration & Cross-functional Support:
- Work closely with marketing product and customer service teams to apply the Fortive Business System and strategically align on product offerings and deliver high-quality solutions that meet customer requirements.
- Support the design and implementation of annual strategic growth initiatives.
- Mentor and guide the Junior Account Manager to support development strategy alignment and successful execution of account plans.
- Serve as a trusted advisor and thought leader to clients on best practices industry trends and the value of Landauers offerings.
Qualifications
- Bachelors degree in Business Sales or a related field or equivalent work experience.
- 3 years of experience in sales account management or related roles; experience within healthcare or SaaS industries preferred.
- Proven track record of meeting or exceeding sales targets and growing customer accounts.
- Excellent communication presentation and negotiation skills.
- Ability to understand complex customer needs and translate them into actionable sales strategies.
- Strong organizational skills with proficiency in CRM software and Microsoft Office Suite.
Required Experience:
Manager
Employment Type
Full-Time
