Income Maintenance Caseworker - Lycoming Processing Center
Income Maintenance Caseworker - Lycoming Processing Center
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$ 50836 - 77321
1 Vacancy
Job Description
THE POSITION
If you are looking for a great opportunity to utilize your experience in social services and make a difference in someones life when they need a helping hand we have the position for you! As an Income Maintenance Caseworker in a Customer Service Center or Processing Center you will be responsible for answering customer phone calls and assisting with case inquiries case maintenance and eligibility determination communicating on a continuous basis with customers and other members of the public. Do not miss out on this chance to make a difference apply now and take the first step towards a rewarding career!
Watch thisvideoto see how you can make a difference!DESCRIPTION OF WORK
After attending an 8week Income Maintenance Standard Training Program (IMSTP) you will be completing your job duties in an office setting environment. Key responsibilities of the position include answering customer phone calls and assisting with case inquiries case maintenance determining eligibility for financial assistance Medicaid SNAP LIHEAP nursing home care and waivers as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties you will interview customers over the phone; review interpret and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. In this role it is essential to comply with regimented policies and procedures and stay current with major changes impacting knowledge and skill. These job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.
Interested in learning more Additional details regarding this position can be found in theposition description.Work Schedule and Additional Information:
- Fulltime employment 37.5 hours per week
- Work hours are 8:30 AM to 5:00 PM Monday Friday with a 60minute lunch.
- Work hours and schedule may change based on operational needs.
- Travel and overtime as operationally necessary
- Telework:You may have the opportunity to work from home (telework) fulltime based on bargaining unit seniority and organizational demands once all other eligibility criteria are met. In order to telework you must have a securely configured highspeed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to the headquarters office in Lycoming County.
- WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with district offices employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
- FREE parking
- Salary:Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $50836.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
- A bachelors degree; or
- Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
- You must meet thePA residency requirement.For more information on ways to meet PA residency requirements follow thelinkand click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Lycoming County. If no eligible candidates who live within Lycoming County apply for this position candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- You must pass a background investigation.
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075 acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports including but not limited to: a fingerprintbased federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived worked and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go to click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application including all supplemental questions serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Employment Type
Full-Time
