2nd Line Support Engineer
2nd Line Support Engineer
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
2nd Line Support Engineer
This role is officebased with three days a week spent at our Northwich office (CW9 7UA)
Join us as a 2nd Line Support Engineer at Commscare and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. Youll be at the forefront of resolving IT issues and ensuring robust infrastructure performance particularly across networking and cloudbased systems like Microsoft Azure. If youre passionate about problemsolving networking and cloud technologies this is your chance to make a significant impact on both our clients and our company.
About the role
Were looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified) and Azure Technologies to join our skilled support team. Youll play a key role in diagnosing troubleshooting and resolving complex network and infrastructure issues as well as assisting with Azure cloud services.
As a 2nd Line Support Engineer you will:
Provide 2nd line technical support to clients addressing issues related to hardware network infrastructure and cloud environments (Azure).
Diagnose and troubleshoot complex IT and network issues escalating to 3rd line support when necessary.
Support Azurerelated tasks including resource monitoring user management patching and troubleshooting connectivity or identity issues.
Collaborate with other support engineers to resolve incidents in a timely and efficient manner.
Install configure and maintain network equipment (e.g. switches routers firewalls) as well as servers and enduser systems.
Ensure compliance with IT policies procedures and security protocols including network and cloud security standards.
Document support processes and resolutions for future reference.
Provide regular progress updates to customers ensuring clear communication throughout the support lifecycle.
To set you up for success we are looking for the following skills and experience:
Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment.
Strong knowledge of networking fundamentals including TCP/IP DNS DHCP VLANs and routing/switching.
Handson experience with Cisco networking equipment and commandline configuration is highly desirable.
Experience supporting or administering Microsoft Azure (e.g. virtual machines storage Active Directory networking security groups).
Experience in a Support/ Service/ Helpdesk environment with exposure to SLAbased ticketing systems.
Excellent problemsolving analytical and communication skills.
Ability to work independently and collaboratively as part of a highperforming support team.
Relevant certifications are a strong advantage such as:
Cisco CCNA / CCNP
Microsoft Certified: Azure Administrator Associate (AZ104)
About us
As the UKs leading strategic channelonly IT solutions and services provider Commscare are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30000 active support contracts. Commscare manages all aspects of IT lifecycle from consultancy design and implementation to managed services and reactive field support covering technologies such as Routing & Switching Security Servers Desktops Voice & Unified Communications and Wireless. A seamless extension to your team we make it our mission to reduce complexity and work in partnership with you towards a common goal developing quality technology solutions which add real value to your customer relationships.
Make an application to join the team!
Our team is as much about our people as it is our customers and business partners. Our fantastic#oneteammentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
#LINA3
Employment Type
Full-Time
