1st Line Desktop Support Analyst - Contract
1st Line Desktop Support Analyst - Contract
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Job Description
This is a contract position based in Mannheim Germany.
The duration of the statement of work is 3 months with a possibility of extension depending on the project needs and performance.
It is a hybrid working environment but the successful candidate will be happy to be onsite for 2/3 days per week.
Are you a recent Graduate looking to start your career in Tech We are seeking a 1st Line Desktop Support Analyst to join a dynamic collaborative environment supporting a high-profile client in Mannheim. This is an entry-level role offered as a 3-month hybrid contract with fixed working hours an excellent opportunity to gain hands-on experience and make a meaningful impact within a dedicated support team.
Key Responsibilities:
User Support:
Provide responsive support via phone email and ticketing system in line with SLAs
Troubleshoot hardware software network and account issues
Escalate complex problems to the system administrator with clear documentation
Guide users on best practices and system usage
Independently handle onboarding/offboarding including account setup and hardware provisioning
Deliver IT induction training to new employees
System Administration:
Manage user accounts password resets and access control
Configure and troubleshoot laptops mobile devices and standard software
Documentation & Asset Management:
Maintain accurate records of support tickets and IT inventory.
Qualifications :
Required Skills:
Minimum of 2 years experience in IT support or a similar role
Solid networking knowledge (IP DNS DHCP VPN)
Strong experience with Windows Server Active Directory and Group Policies
Skilled in troubleshooting Windows 10/11 and macOS environments
Hands-on experience with Microsoft 365 and Hyper-V
Analytical mindset with strong problem-solving skills
Desirable:
Knowledge of Azure and Azure Virtual Desktop
Additional Information :
At Telefonica Tech we believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
