Support Engineer
Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your influential mission. You will...
- Take ownership of support tickets throughout the entire life cycle and conclusion
- Communicate about issues with B2B clients
- Maintain tickets in an issue-tracking system
- Coordinate issue resolution with third parties and development teams
- Investigate issues interrogating logs and working through code
- Reply to customers within the support ticket
- Communicate with feed providers for issues that may be on their side
- Create scripts to help access the relevant information
- Liaise with development teams to triage tickets
- Communicate with Account Managers for issues raised
Qualifications :
Components for success. You have...
- At least 2 years of experience as an L1 or L2 Support Engineer
- Experience with Linux system support and production systems support
- Experience with SQL
- Bash scripting skills
- Worked with issue tracking system Jira
- Troubleshooting skills: client issues debugging logs analysis anomalies detection
- Good communication skills
- Experience with web-based applications
- Excellent communication and prioritising skills
Youll get extra points for...
- Experience in developing applications in Python
- Experience working with Docker and Kubernetes
- Sports betting experience
Thrive in a culture that values...
- Initiative-taking and confident approach at the workplace
- Global scope and inclusive working environment
- Constant learning and development opportunities
- Active lifestyle and mental well-being
Additional Information :
SPORTS UNIT
Playtech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005 our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook Lottery Pool Betting and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provides powerful tools for event and market management. Playtech Sports has been a part of Playtech since January 2012 meaning that existing and future customers now benefit from the industry leading GenBet product suite delivered on Playtechs comprehensive IMS (information management solution).
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
