Executive Host
Executive Host
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Description
REQUIREMENTS
- Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
- Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
- Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
- Significant amount of time customer facing; participating in special events and social functions.
- Anticipates responds to and consistently meets or exceeds the needs of guests including but not limited to transportation and accommodation arrangements.
- Coordination as needed with VIP Hospitality team to lead to successful delivery of pretrip itinerary; leveraging partnerships throughout the property (Gaming Hotel Food & Beverage etc.) to maximize smooth high end service delivery.
- Establishes coordinates and leads both on and offproperty VIP events.
- Handles difficult guests and situations in a calm professional and prudent manner.
- Fully complies with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honesty.
- Responds to and consistently meets the needs of internal clients.
- Supports and cultivates new ideas and methods to deliver business solutions.
- Identifies ways to increase efficiencies or improve product or service.
- Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business.
- Keeps track of existing products/services and/or progress on new initiatives.
- Stays up to date with the latest developments in the industry current market trends and all onproperty and competitor events.
- Develops skills to handle increasingly complex matters.
- Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy.
- Politely gives consistent timely and accurate information and finds answer when unsure.
- All other duties as assigned.
QUALIFICATIONS:
- Must be at least 21 years old or older
- Three to five years of experience Casino Marketing/Hosts Sales or Account Management required (Marketing Hotel Services or other Sales experience is a plus)
- Salesforce knowledge preferred but not required
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Ability to effectively manage time and perform multiple tasks simultaneously
- Must be proficient with customer PointofService systems
- Excellent interpersonal communication problem solving and analytical skills required
- Must have excellent customer service skills
- Must have a systematic and process oriented mindset to ensure seamless endtoend customer experiences
- Excellent networking abilities
- Avid member of the local community including commercial and industry awareness
- Confidentiality is a must.
- Must present a wellgroomed professional appearance
- Must be able to listen and respond to visual and aural cues
- Must have excellent oral and written communication skills
- Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy smoke/secondary smoke environment.
Employment Type
Full-Time
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