Client Solutions Specialist-late stage
Client Solutions Specialist-late stage
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1 Vacancy
Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
2nd Shift 10% Automatic Pay Differential (United States of America)Please review the following job description:
JOB SUMMARYResponsible for following standardized collection and/or recovery procedures for all assigned accounts and making leadership aware of problem accounts that may result in repossession foreclosure or chargeoff within established time frames.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives e.g. minimum calls per day contact percentage promises/calls ratio promises kept.
2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity while following all required compliance and quality expectations.
3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
4. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
5. Utilize established resources for alternative information to reach clients.
6. Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.
7. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
8. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts required letters etc.)
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school graduate
2. Basic computer skills
3. Strong verbal and written communication skills
4. Ability to perform in a fast paced highly dynamic environment
Preferred Qualifications:
1. Bachelors Degree in a businessrelated field
2. Previous customer service collection/recovery or lending experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
