OMF Branch Manager (Bellville)
OMF Branch Manager (Bellville)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Manages a small to mediumsized team of advisors to develop maintain and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.Responsibilities
Leadership and Direction
Communicate the local action plan; explain how this relates to the functions strategy and action plan and to the broader organizations mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decisionmakers and influencers within the customer organization and to enable effective twoway flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met providing themes summary analyses and recommendations for changes based on customer input.
Sell Customer Propositions
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customers needs together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms referring to senior colleagues where necessary to ask for concessions (e.g. price reduction) that gain the customers agreement.
Sales Opportunities Creation
Identify potential customers by obtaining information referrals and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team allocate work and review completion take appropriate corrective action to ensure timeliness and quality and contribute to formal individual performance management and appraisal.
Operations Management
Provide operational support services and sometimes act as firstline supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
Track budgets and report variances to more senior colleagues.
Organizational Capability Building
Provide coaching to team members to develop their skills.
Minimum Requirements:
RE5 (advantageous)
Skills
Building Trust Change Management Client Needs Assessments Commercial Acumen Consultative Selling CustomerFocused Customer Service Customer Understanding Direct Selling Executing Plans Identifying Customer Needs Identifying Sales Opportunities Sales Software Strengthening Customer Relationships UpsellingCompetencies
Builds NetworksBusiness InsightCollaboratesCommunicates EffectivelyCustomer FocusDemonstrates SelfAwarenessDevelops TalentDrives ResultsEducation
Matriculation Certificate (Matric) (Required)Closing Date
15 May 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
Manager
Employment Type
Full-Time
