Business Development Agent
Business Development Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Objective: To effectively manage and respond to customer inquiries (primarily online and phone) qualify leads and schedule appointments for the sales team ultimately contributing to increased sales and customer satisfaction.
Responsibilities:
- Handle inbound and outbound customer communication via phone email and potentially chat.
- Respond promptly and professionally to internet leads and phone inquiries.
- Qualify prospective customers and identify their vehicle needs and purchase timelines.
- Schedule appointments for customers to meet with sales consultants.
- Follow up with leads who havent scheduled an appointment or who were a noshow.
- Maintain accurate records of customer interactions and followup activities in the CRM system.
- Provide customers with initial information about vehicles and dealership services.
- Assist in marketing campaigns and lead generation activities as needed.
- Collaborate effectively with the sales team and management.
- Maintain a strong understanding of Lexus vehicles and dealership processes.
Qualifications (General):
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Proficiency in using computers and CRM software.
- Ability to multitask and manage time effectively.
- Salesoriented with a drive to achieve goals.
- Previous experience in a BDC or call center environment (automotive experience may be preferred).
- Professional and enthusiastic demeanor.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
