Director, Customer Value
Director, Customer Value
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$ 204900 - 345700
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobe is all about. We give everyonefrom emerging artists to global brands everything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with Customers across every screen. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.
The Challenge
We are seeking a Director of Customer Value to act as the primary liaison for Customer leadership and partner with Clevel executives within our largest most strategic customers to guide them through their digital transformation with Adobe. This role spanning from Sales to PostSales will ensure we help our customers achieve their digital transformation goals. This role will serve as the toplevel authority driving alignment and coordination across various work streams encompassing our product teams for the delivery of advanced use cases. Additionally they will spearhead collaboration and alignment initiatives with our internal account teams. The Director Customer value role assumes responsibility for positioning the Customer for success prioritizing the realization of business value from the Adobe stack.
What you will do:
- Establish Clevel relationships during the sales cycle to understand customer key business objectives and metrics and instill confidence in our ability to deliver on the expected business outcomes
- Act as the focal point of contact and liaison postsale between customer Executives and Adobe teams including Product teams Legal Engineering Professional Services Technical Support Technical Account Management and Customer Success.
- Ensure a seamless transition of the customer requirements and business objectives from presales motion to postsales execution.
- Develop and deliver compelling CxOready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
- Map out customers as is and to be business processes with the goal of identifying and prioritizing key use cases and business value drivers
- Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
- Build Customer advocacy for future marketing opportunities such as case studies and events.
- The ability to effectively influence key customer team members and internal Adobe team members leading complex discussions that can occur at any point in the customer lifecycle.
- Strong executive presence and presentation skills comfortable collaborating with and presenting to Csuite executives (CIO CMO CFO boardlevel)
- Selfstarter comfortable initiating and leading programs within a fastpaced environment
- Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results
- You thrive in working collaboratively and crossfunctionally particularly with Sales Customer Engineering & Customer Success and other key partners
- Extensive relevant experience in digital transformation value consulting value engineering and/or a background in complex technology delivery/transformation programs.
- A passion for technology and digital marketing strategy
- An ability to understand and communicate the path to business value through technology transformation.
- Working knowledge of how Marketing Engineering and Product teams function particularly in the areas of Data Engineering Personalization and Customer Insights
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.
StateSpecific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call (408).
Required Experience:
Director
Employment Type
Full-Time
