Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides awardwinning dataoriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom onpremises to SaaS to containers to cloud.

Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us reimagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at

You are a skilled professional with strong customer service and technical abilities eager to apply your problemsolving and diagnostic skills. With prior experience in Technical Support you bring fresh ideas and perspectives to the team. You are excited to join a leading company and contribute to its success.

In this role you will focus on specified products continuously learning to become an expert. You must manage multiple tasks and support cases meeting required metrics and expectations. Excellent communication and interpersonal skills are essential for effective teamwork and collaboration. Your primary goal is to provide exceptional support to our B2B customers in cloud infrastructure and financial operations (FinOps).

Responsibilities:

• Provide exceptional technical support to customers and partners via chat email phone and screenshare sessions

• Troubleshoot complex issues and provide timely resolution issues may involve but are not limited to cloud environment services API usage and errors application performance Cloud Cost Management Security issues Flexera SaaS application and/or configuration issues and many more

• Create maintain and publish articles for Flexeras Knowledge Base

• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests

• Maintain product platform and industry knowledge necessary to offer outstanding technical support to customers

• Lead periodic internal team training as scheduled

Requirements:

• At least 2 years of experience as Technical Support (2nd tier) or similar preferably in global B2Bfocused SaaS

• Passionate customer orientation and dedication

• Strong analytical and problemsolving skills

• Possesses intellectual curiosity and eagerness to learn new technologies/skills

• Solid interpersonal skills: Excellent verbal written and listening communication skills in English; successfully conveys and receives intended messages while maintaining relationships

• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs) while maintaining a sense of urgency to provide a positive customer experience

• Manage time goals and priorities to improve and add value continuously

• Comfort in a fastpaced environment where team success is encouraged

• Experience with at least one Cloud provided (AWS GCP Azure)

Preferred:

• AWS Cloud Practitioner or Azure Fundamentals certification

• Familiarity with Container technologies (Kubernetes)

Education:

• Bachelors degree in computer science information technology or related field