Customer Banking Agent

Key information:

• You will work 40 hours per week between 8am 8pm Monday Friday and 9am5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.

• Training period is approximately 4 weeks and you will work 8:30am 5pm Monday Friday.

• Learning academy following training lasts around 8 weeks where you will work between 8am 8pm Monday Friday and 9am5pm Saturday on a rota basis.

Whats in it for you

• Internal career progression via Capita Academy which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.

• Access to exclusive discounts benefits and cash back for all Capita Employees and their families! Retail cinema shopping something for everyone!

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.

• We are on occasion with a small team asked to work Bank Holidays but Christmas Day Boxing Day and New Years Day are all nonworking days so put your feet up! (If you are scheduled to work on a bank holiday you will receive a day in lieu).

• Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two plenty more!

• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology

• Access to our Aviva DigiCare Workplace services to support health and wellbeing providing a range of valuable services

• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

What youll be doing:

• You will be responsible for handlinginboundcalls speaking and listening to customers who are in different financial positions tailoring affordable outcomes to help them on the road to financial health.

• Handling customer complaints should they arise adhering to Financial Conduct Authority standards

• Supporting vulnerable customers and addressing their complex needs with care and understanding.

• Working collaboratively with a supportive team to achieve targets and goals.

• Building rapport empathising and having meaningful conversations with our customers to deliver excellent customer service

• Embracing learning coaching and development to continuously improve your skills and capability

• Recognising you can positively impact customers lives and make a real difference.

• Efficiently navigating multiple systems while engaging with customers ensuring all information entered is accurate. Prior experience with using multiple systems is essential.

Experience Showcase your expertise in at least one of the following areas:

• Call Centre Customer Service: Experience in a call centre customer service role.

• FastPaced Office Environment: Experience in a dynamic and fastpaced office setting.

• Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment.

• Financial Services: Experience working in the financial services sector.

• Additionally experience using multiple computer systems is a must.

Skills: Bring these skills to our team and make a real difference!

• Empathy Understanding and showing genuine concern for customers financial difficulties fosters trust and leads to more successful resolutions

• Resilience: Maintaining emotional stability staying motivated with a drive to continuously improve

• Communication: Strong verbal and written communication skills are crucial for engaging with customers explaining complex information clearly and building rapport

• ProblemSolving: The ability to assess situations devise effective solutions and and thrive in an everchanging environment

• Attention to Detail: Ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work.

Join our diverse and dynamic team of experienced innovative and dedicated professionals! With us youll find countless opportunities to learn new skills and advance your career. Were committed to providing the support you need to thrive and succeed. This isnt an entrylevel role so some previous experience is essential. Our goal is to create better outcomes for you and our client.

Ready to take the next step in your career Lets achieve great things together!

What will happen next:

• Choose now to fill out our short application

• Your application will be reviewed by our recruitment team

• You will be invited to attend a video interview with a member of the recruitment team

• If you are successful at the first interview stage you will be invited to attend an onsite assessment centre at our office in Preston Brook.

Equal Opportunities