Collections Agent (Mortgage Focussed)
Collections Agent (Mortgage Focussed)
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Job Title: Collections Agent (Mortgage focused)
Location: United Kingdom Remote
Contract Length: Till the end of 2025 extension into 2026
Competitive Day rate via Rockford Payroll
Role Overview:
We are seeking experienced and skilled collections agents to join Deloitte Operations and support a leading financial services provider.
Key Responsibilities:
- Engage with customers in mortgage arrears via phone email and written communication.
- Conduct affordability assessments to determine the most suitable forbearance or repayment solutions (e.g. payment arrangements payment holidays interest-only options).
- Identify and support vulnerable customers with empathy and professionalism.
- Ensure all interactions comply with FCA guidelines internal policies with a focus on Treating Customers Fairly (TCF).
- Accurately update customer records systems and case notes.
- Liaise with internal teams (e.g. risk legal compliance) for complex or escalated cases.
- Stay up to date with regulatory and policy changes affecting mortgage collections and forbearance.
Key Skills & Experience:
- Previous experience in mortgage collections or arrears management
- Strong understanding of forbearance options affordability assessment and vulnerability support.
- Excellent verbal and written communication skills.
- Ability to work under pressure manage case volumes and handle sensitive situations with empathy and discretion.
Operations, Collections
Employment Type
Full Time
Key Skills
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