Customer Service Representative with Dutch
Customer Service Representative with Dutch
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Job Description
Join a leading Outsourcing/BPO consultancy and support a global travel and tourism brand! As a Dutchspeaking Customer Service Representative youll handle a variety of customer interactions and ensure each traveler receives exceptional assistance. Step into a dynamic multicultural environment where service excellence meets international adventure.
Location: Lisbon Portugal Onsite
Employment type: Fixed term (6 months) with possibility of extension or permanent contract
Industry: Outsourcing / BPO / Travel & Tourism
Languages: Dutch (C2/native) English (min. B2)
Compensation: Base salary performance incentives
What youll do:
Manage customer inquiries via phone email live chat and social media
Provide accurate product/service info and resolve basic technical issues
Log and track all case details in internal systems
Escalate complex issues to the relevant teams when necessary
Collaborate with teammates and technical departments to resolve concerns
Prioritize tasks effectively and maintain organized service queues
Contribute feedback to improve processes and team knowledge
What were looking for:
Native/fluent Dutch and fluent English (min. B2)
Strong communication skills across all customer channels
Fast learner with tech troubleshooting ability
Detailoriented and multitasking pro
Team player who thrives in fastpaced environments
Experience in customer service is a strong advantage
Whats in it for you:
Work with a worldrenowned travel & tourism brand
Performancebased incentives and growth opportunities
Supportive collaborative international team
Access to exclusive travel perks and discounts
Career development within the BPO industry
And much more!
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Employment Type
Full Time
