## FLSA Status:
**NonExempt**
## Reports To:
**Director of Logistics**
## Manages People:
**No**
## Experience:
**Typically requires 2 4 years of related experience**
## Level of Supervision:
**Occasionally directed in several aspects of the work**
## Job Summary:
The Logistics Specialist II enhances workflow by analyzing and developing logistics plans that affect production distribution and inventory; in addition to creating and reviewing procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
Ensures rational distribution and delivery according to analysis reports and tracking records in conjunction with serving as a backup coverage for other logistics positions.
Operates in compliance with company policies as well as applicable Federal and State regulations.
## Essential Responsibilities/Duties:
Review and/or create daily reports used internally by Logistics as well as companywide to assess logistics performance
Responsible for aligning and allocating company resources to meet the needs of clients
Accountable for managing the integrity and accuracy of logistics data
Managing and resolving daily carrier and courier issues as needed
Conduct analysis to determine optimal shipping solutions to reroute shipment as needed to meet demands and minimize costs
Attend participate and contribute to daily Logistics Operations meetings with service partners; investigate client complaints and ensure relevant CAPAs are completed with verified corrective action plans
Assist in developing documenting and maintaining Standard Operating Procedures (SOPs) for logistics operations ensuring compliance by internal and external business partners
Monitor and trend provider and vendor performance and provide feedback and solutions for improvement
Continually review and scrub data ensuring various internal/external databases are accurate and aligned
Serve as the lead in the location and recovery of missing and damaged packages including CAPA reviews and determining action plans
Reroute shipments as needed to meet demands and minimize costs
Participate in and contribute to department projects led by others; initiate and lead mini projects related to logistics performance improvement related to service quality and cost
Aid in the training of Logistics Specialist I in the technical performance of duties and proper use of internal systems
Requirements
## Qualifications
### Education
Bachelor s degree in Supply Chain Logistics Operations Management Business or equivalent experience
### Competencies/Skills
Strong customer service and organizational skills
Ability to troubleshoot and resolve customer issues
Ability to analyze raw data and create meaningful management reports
Proficient in MS Office specifically skilled in Excel and Visio
Ability to utilize shipping and logistics software
Detail oriented
Ability to adapt to changing environment
Strong interpersonal skills
### Experience
2 4 years experience as logistics specialist or analyst or equivalent role
Preferred experience with UPS and/or FedEx operation processes
Previous healthcare logistics experience preferred
Prior experience with CRM (Customer Relationship Management) and TMS (Transportation Management Systems) preferred
### Certifications/Licenses
Valid driver s license
Safe driving record
## Mental/Physical Demands & Work Environment
Vision hearing speech movements requiring the use of wrists hands and/or fingers. Must have the ability to sit or stand for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position.
Physical effort requires handling weighted objects up to 50 lbs. Requires learning thinking concentration and the ability to work under pressure particularly during busy times. Must be able to pay close attention to detail and work as a member of a team to ensure excellent customer service.
Must have the ability to interact effectively with coworkers and customers and exercise selfcontrol and diplomacy in customer and employee relations situations. Must have the ability to exercise discretion and appropriate judgment when necessary. Must be proactive in finding solutions.
**Daily work location is onsite and not remote.**
- Strong customer service and organizational skills - Ability to troubleshoot and resolve customer issues - Ability to analyze raw data and create meaningful management reports - Proficient in MS Office, specifically skilled in Excel and Visio - Ability to utilize shipping and logistics software - Detail oriented - Ability to adapt to changing environment - Strong interpersonal skills
Education
High School Diploma