Customer Success Specialist
Customer Success Specialist
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Job Description
About Verbolia
Founded in 2018 Verbolia is redefining the way leading ecommerce companies grow their traffic and boost conversions. With a suite of cuttingedge SaaS solutions including Vpage (highperforming landing pages at scale) Vmax (page experience personalization) Vlink (scalable internal linking) and Vmerch (product recommendation engine) we help our clients unlock their full digital potential.
Recognized as Belgian Startup of the Year 2021 winner of the IAB MIXX Award and a Deloitte Fast 500 EMEA 2023 company Verbolia is on a mission to empower ecommerce teams to scale their growth through smarter search marketing and CRO strategies.
Your Role
As a Customer Success Specialist youll work behind the scenes to ensure our Customer Success Managers can deliver a seamless and impactful experience to Verbolias clients. This role is ideal for someone with strong analytical skills attention to detail and a passion for operational excellence in a SaaS environment.
Youll collaborate with internal teams support onboarding processes monitor performance data and contribute to process improvements that drive customer satisfaction and retention.
Tasks
What Youll Do
- Set up and configure new customer accounts during the onboarding phase
- Assist Customer Success Managers with product configuration data quality checks and performance monitoring
- Create and maintain clientspecific documentation dashboards and reports
- Ensure the timely delivery of updates implementations and support tasks
- Troubleshoot and escalate technical issues internally when needed
- Support regular business reviews by collecting relevant metrics and performance insights
- Contribute to internal tooling and process automation projects
- Work closely with Customer Success Product and Technical teams to enhance the customer experience
Requirements
What Were Looking For
- 2 years of experience in a Customer Support Onboarding or Operations role (ideally within SaaS or digital marketing)
- Strong technical affinity comfortable working with dashboards data files CMS/admin interfaces and web technologies
- Excellent problemsolving skills and ability to juggle multiple priorities
- Analytical mindset and attention to detail
- Effective communicator in English (additional languages are a plus)
- Familiarity with SEO ecommerce or digital analytics is a plus
- Experience with tools such as HubSpot Google Suite MS Office Suite or project management software is a bonus
Benefits
What we offer
- Work in a growing international SaaS company with a unique product suite
- Get real impact and ownership of processes and improvements
- A hybrid work environment: mix of remote (3/5) and inoffice (2/5) flexibility
- A competitive salary with plenty of fringe benefits a mobile subscription 5 extra holidays meal vouchers a group and hospitalization insurance
Our Culture
At Verbolia we care deeply about our team and how we work together.
We value:
- Trust & Collaboration: Be kind be helpful be reliable
- Adaptability: Embrace change evolve with us
- SolutionOrientation: Bring ideas not just problems
We celebrate our wins and enjoy the ride together:
Yearly teambuilding offsites to reflect bond and celebrate our progress
Quarterly fun activities from escape rooms to VR experiences always something different
Monthly team lunches just because good food brings people together
Weekly fresh fruit to stay healthy and energized
Daily collaboration with smart passionate teammates who love what they do
Employment Type
Full Time
