Receptionist
Receptionist
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Job Description
Job Title: Receptionist
Location: British Medical Association London
Hours: 45 hours per week Monday to Friday hours varied between 7:30 and 18:30
Rate of Pay: 33719 per annum
Overview
An exciting opportunity has arisen at Anchor Group Services for a friendly and professional Receptionist to join the team on our prestigious contract with the British Medical Association (BMA).
We are looking for an experienced Receptionist to tailor and deliver a fivestar customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members visitors and occupiers. As a Receptionist you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives.
Duties include:
- To serve as a coordination point between the internal operations of the British Medical Association and its Members alongside its external Guests/Clients.
- To cooperate with all team members and undertake duties as requested to ensure an efficient and effective service is delivered at all times.
- To liaise between the BMA clients Events AV Technology Services Business support services and the catering department on conference booking requirements including communicating last minute changes for bookings.
- To liaise with the BMA security department on the issue of access cards and day passes and also in regard to security breaches and other security concerns.
- To serve as an information source for clients.
- To answer the reception telephone in a polite friendly and professional manner at all times to agreed standard.
- To follow all standards and procedures as outlined in the Reception SLAs/SOP.
- Act as an advocate/brand ambassador for Anchor Group Services and The British Medical Association.
Requirements
- Experience in corporate receptionist role in a 5 star hotel or members club for at least 2 years.
- Excellent customer care skills.
- Experience in developing a strong sense of community examples of engagement with clients occupiers and local businesses.
- Multi tasker who can take ownership.
- Good verbal and written communication skills.
- Wellpresented. All staff are required to wear a uniform.
- Energy confidence and enthusiasm.
- Organised and efficient
- Ability to work under pressure.
- Able to communicate in a calm professional style.
- Excellent telephone manner and interpersonal communication.
- Customer and Client focused.
- Reliable Flexible and adaptable.
- IT Literate in MS Office Suite (word excel and outlook).
Benefits
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Access to SIA TopUp and First Aid training at discounted rates with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for autoenrolment)
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What s Next
If you would like to be considered for this position APPLY NOW and we will be in touch.
Other companies may call this role: Guest Services Representative Administrative Assistant Reception Coordinator Front Office Administrator Office Receptionist Office Administrator Corporate Receptionist Front Desk Coordinator Office Coordinator Client Services Coordinator Administrative Receptionist Executive Receptionist Office Receptionist Corporate Receptionist
Within commuting distance of: London Islington Camden Town Marylebone Paddington Dalston Whitechapel Canary Wharf Reading Woking Watford St Albans Beaconsfield Luton Guildford Stevenage Chelmsford High Wycombe Basildon Maidenhead Slough Brentwood Essex Buckinghamshire Surrey Kent Hertfordshire
Experience in corporate receptionist role in a 5 star hotel or members club for at least 2 years. Excellent customer care skills. Experience in developing a strong sense of community, examples of engagement with clients, occupiers and local businesses. Multi- tasker who can take ownership. Good verbal and written communication skills. Well-presented. All staff are required to wear a uniform. Energy, confidence and enthusiasm. Organised and efficient Ability to work under pressure. Able to communicate in a calm professional style. Excellent telephone manner and interpersonal communication. Customer and Client focused. Reliable, Flexible and adaptable. IT Literate in MS Office Suite (word, excel and outlook).
Employment Type
Full Time
