Fulfillment Specialist - In Office

Title:  Fulfillment Specialist

Department: Operations

Reports to:  Fulfillment Operations Manager

Starting Salary Commensurate with Experience: $50000 $52000 / year  

Purpose: The Fulfillment Specialist is responsible for all shipping requests and related inquiries at Lingraphica. This position prepares and processes all shipping requests for our devices and ensures that the right device is delivered to the right customer at the right time. The Fulfillment Specialist also responds to all external and internal inquiries related to shipping and fulfillment in a timely and courteous manner. 

Essential Duties & Responsibilities: 

• Uses HubSpot CRM to manage and process shipping request tickets 
• Prepares outgoing shipments with a high level of accuracy; effectively prioritizes workload 
• Investigates and resolves issues with shipments including rerouting and rescheduling resolving address discrepancies filing claims with UPS etc. 
• Responds promptly and professionally to all customer requests for shipping services 
• Monitors and maintains sufficient inventory level of shipping supplies and marketing collateral 
• Proactively engages in process improvement; works to improve individual and team efficiency 
• Adheres to all fulfillment policies including Shipping Compliance Infection Control and Protected Health Information 
• Meetsor exceedsFulfillment metrics;usesreports and audits to track productivity 
• Performs other duties as needed and engages in projects and workgroups 

Qualifications :

Knowledge Skills & Abilities 
 
We are looking for a selfmotivated individual with strong teamwork skills excellent verbal and written communication skills and a desire to continually grow and expand their knowledge. 

• Strong time management skills and sense of urgency 
• Ability to adapt to shifting department and company needs 
• Ability to manage and prioritize ticket caseload with a high level of accuracy 
• Strong analytical and problemsolving skills 
• Professional demeanor 
• Experience with Microsoft Office Suite Zoom and Slack 
• Experience using HubSpot or other CRM preferred 
• Experience with UPS WorldShip preferred 

Education & Experience 

• High School Diploma or GED 
• 1 year office administrative or customer service experience preferably supporting an Operations or Fulfillment team

Additional Information :

Work Environment & Physical Demands 

Inperson position located in our Princeton NJ office. Monday through Friday 8 am 4 pm or 9 am 5 pm EST. 
 
Work environment is that of a typical office environment. Noise level is low to moderate. 

Must be able to operate a computerwith or without reasonable accommodation. Must be able to lift and carry up to 50 lbs. Position requires lifting overhead twisting bending and squatting to lift boxes or office equipment. 

Travel 

Additional travel may be required for team/company meetings and offsites generally not more than once per quarter. 

Accommodations 

To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $50000 and $52000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package* and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

• Paid Time Off (sick personal and vacation) 
• Paid Company Holidays 
• 401(k) Retirement Plan and Contribution 
• Medical/Dental/Vision benefits with FSA HSA & Dependent care options 
• Life & ShortTerm Disability 
• Voluntary benefits such as Critical Illness Hospital Indemnity and AD&D insurance 
• Stipends for health and wellness home office setup and professional development  
• Paid Family Leave 
• Annual bonus program 
• Annual merit increases 
• YearRound Flex Fridays  
• Discounts on travel entertainment home/pet/car insurance 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en EVerify y proporcionar al gobierno federal la informacin de su Formulario I9 para confirmar que usted est autorizado para trabajar en los EE. UU.