Call Center Agent Trainer - Pampanga
Call Center Agent Trainer - Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is Hiring: Account/Process Trainer (Clark)
Start ASAP Initial Interview via Phone
Perks & Benefits:
- Quarterly performance bonuses
- Fasttrack career progression
- Worklife balance support
- Free HMO and Life Insurance for employee 2 dependents
- Office located in the Central Business District
- Great Place to Work certified
Position Overview:
TASQ is actively seeking an experienced Account/Process Trainer based in Clark who can join our team ASAP. The role involves delivering highquality training programs and supporting performance improvement initiatives.
Qualifications:
- Bachelors degree required
- Minimum of 23 years of training experience in the BPO industry
- Strong preference for candidates with prior experience as a trainer
- Excellent oral and written communication skills
Core Responsibilities:
1. Training Needs Analysis
- Identify and assess training requirements
- Provide ongoing support to reinforce learning and drive performance
2. Curriculum Design
- Apply comprehensive course design methodologies
3. Content Development
- Create and adapt training materials using proven development techniques
4. Training Delivery
- Deliver engaging and effective training sessions
5. Research
- Understand and apply basic research principles to improve training outcomes
6. Collaboration
- Work closely with internal departments and clients across cultures
7. People Management
- Lead and manage diverse teams
- Handle conflicts effectively
8. Administration & Planning
- Manage reports schedules attendance feedback and coordination with other departments
- Optimize training resources and streamline processes
Key Skills Required:
-
Customer Service & Tech Training:
Experience in communication technical support and customer service training -
Tech Proficiency:
Basic skills in MS Word Excel and PowerPoint for reporting and documentation -
HighImpact Communication:
Professional positive and serviceoriented demeanor -
Analytical Thinking:
Ability to evaluate data identify issues and propose solutions
Candidate Screening Criteria:
- At least 3 years of training experience focused on soft skills and customer service
- Minimum of 4 years total BPO experience
- At least 2 years as a trainer in a BPO or shared services setup
- Tech support background is a plus
- Willingness to work onsite and in shifting schedules (Clarkbased)
Employment Type
Full Time
