Support Engineer
Support Engineer
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Job Description
Job Title: Support Engineer (IC2) TIBCO Data Virtualization
Location: Pune
Department: Customer Support / Escalation Engineering
Reports To: Lakhan Thakur
Job Summary
We are looking for a dedicated and motivated Support Engineer to join our Customer Support team focusing on TIBCO Data Virtualization (TDV). In this role you will assist customers in resolving technical issues providing highquality support and working closely with senior engineers to ensure customer satisfaction. This is an excellent opportunity for professionals looking to deepen their technical expertise and grow in a collaborative environment.
Key Responsibilities:
Technical Support & Issue Resolution
Assist in diagnosing and troubleshooting technical issues related to TIBCO Data Virtualization (TDV).
Collaborate with senior team members to resolve productrelated queries.
Provide support on common configuration installation and usage issues.
Escalate complex issues appropriately to ensure timely resolution.
Customer Engagement & Communication
Communicate technical solutions clearly and professionally to customers.
Track and document issue progress in the support system.
Support in delivering a smooth resolution experience through prompt and clear communication.
Knowledge Management
Contribute to knowledge base articles by documenting troubleshooting steps and common issues.
Participate in internal training sessions to continuously improve technical skills.
Collaboration & Team Support
Work with crossfunctional teams as needed (engineering QA product teams) for issue clarification or resolution.
Share knowledge with peers to support a collaborative team environment.
Required Qualifications:
Experience:
2 years of experience in technical support or a customerfacing technical role.
Technical Skills:
Basic to intermediate knowledge of TIBCO Data Virtualization or similar data tools.
Understanding of SQL data modeling and relational databases (Oracle SQL Server PostgreSQL etc.).
Familiarity with cloud platforms like AWS Azure or GCP is a plus.
Basic understanding of SOAP and REST APIs and authentication mechanisms.
Soft Skills:
Strong analytical and problemsolving abilities.
Good written and verbal communication skills.
Willingness to learn and take ownership of issues.
Preferred Qualifications:
Exposure to data integration ETL tools or performance tuning.
Experience working in Unix/Linux environments.
Familiarity with tools like JIRA Confluence or ServiceNow.
Why Join Us
Opportunity to grow and transition into more senior roles with mentorship from experienced engineers.
Work with innovative technologies and global teams.
Continuous learning through handson support product training and career development programs.
About Us:
Cloud Software Group is one of the worlds largest cloud solution providers serving more than 100 million users around the globe. When you join Cloud Software Group you are making a difference for real people each of whom count on our suite of cloudbased products to get work done from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn dream and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age race color creed sex or gender sexual orientation gender identity gender expression ethnicity national origin ancestry citizenship religion genetic carrier status disability pregnancy childbirth or related medical conditions (including lactation status) marital status military service protected veteran status political activity or affiliation taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process please email us at for assistance.
Employment Type
Full-Time
